Customer Service Support Specialists with German/French/Greek

Hello from Cortiva Global!

For one of our clients, a leading company in the financial field, we are looking for Customer Service Support Specialists with German/French/Greek from Krakow, Poland (remote work possibility from all candidates around Poland).

Job Description:The primary focus of the role is to support the CMB Customers. Efficiency and accuracy in daily work affect directly Bank’s Customers therefore the position is designated to a diligent and careful person. The employee is obliged to obey organizational regulations, procedures delivered by Business Partners, and internal policies and procedures. In addition, it is expected that the Specialist will actively assist TL in daily duties and will act as deputy during his absence.

Your responsibilities :

• Keeping obligations and correctness in task execution;
• Build professional relationships and constructive cooperation with co-workers and Business Partner;
• All data requirements (timesheets, systems, databases, etc.) is completed and updated in a timely manner;
• At all times act in compliance with procedures; policies, internal regulations and rules existing in the workplace;
• Work effectively, professionally and demonstrate ways to improve customer service;
• Providing support for other employees and departments in problem-solving- answering queries from other departments;
• Participate in team/departments meetings, team activities and work towards sustaining team spirit;
• Effective and constructive cooperation with Business Partner;
• Provide service by focusing on executing requests and resolving problems efficiently, accurately, and professionally;
• Demonstrate knowledge of procedures, processes, systems and take initiative to update them;
• Ensure that quality and productivity levels are achieved all times as per the standards set for the processes;
• Assist line manager with managing day-to-day operations to ensure that SLAs are met, act as TL’s deputy during his absence.
• Additional responsibilities include collation, review, and preparation of all process-related documentation.

Nice if you:

• Have the ability to multi-task, depending on the criticality of tasks;
• Are self-motivated, well organized, able to work independently and under time pressure;
• Have a university degree (preferably in banking, economics, finance);
• Have excellent knowledge of MS Office;
• Are able to work within an international environment;
• Have strong communication and analytical skills which are essential in this role with the ability to analyze complex structures;
• Have Team Spirit building skills;
• Have attention to detail;

Education and other requirements:

• At least 1 year of experience in banking or other financial organization and a good understanding of the financial industry;
• English (B2/C1);
• French (B2/C1);
• German (B2/C1);
• Greek (B2/C1);
• Knowledge of any additional language will be an asset;

What company offers:

• Stable job in professional team,
• Remote position for candidates from Poland area with immediate hiring,
• Permanent, full-time employment;
• Interesting career path in an international organization;
• Private health care, employees’ benefits;
• Courses & training for employees;
• Modern office buildings near the city center of Kraków, if you decide to work on the place;

If you think that this position is perfect for you send your CV to: cortiva.recruitment@outlook.com