IT Support Agent (JE - 04172025 - PTISA)

Position: IT Support Agent
Number of hours: 15 hours/week
Schedule: 6:00 pm - 9:00 pm, EST

Tasks required:

• Provide remote IT support to users via phone, email, or helpdesk tools

• Troubleshoot hardware, software, and network-related issues (Windows/macOS)
  Set up and maintain email accounts, calendars, and file-sharing systems (e.g., Outlook, MS Teams, GoDaddy)

• Assist with EMR (Electronic Medical Record) software and resolve user concerns

• Implement and uphold data security standards in alignment with Canadian PHIPA-equivalent guidelines

• Ensure proper handling and safeguarding of sensitive client and patient information

• Perform other ad hoc administrative or technical tasks as assigned

Requirements:

• Proven experience in IT support or a similar technical role (2+ years preferred)

• Strong knowledge of Windows, macOS, and productivity tools (Microsoft 365, Google Workspace)

• Experience with remote desktop tools (TeamViewer, AnyDesk, RDP)

• Familiarity with basic networking concepts (TCP/IP, DNS, VPN)

• Experience in EMR software and understanding of health data privacy regulations

• Understanding of or experience with Canadian healthcare privacy guidelines and PHIPA compliance

• Excellent written and verbal communication skills (via email and phone)

• Familiarity with GoDaddy, MS Teams, MS Outlook, and MS Excel

• Certifications like CompTIA A+, ITIL, Microsoft are a strong advantage

• Highly organized and capable of managing multiple tasks in a remote setting