Senior Manager, EMEA CRM Solution Architecture

Diamond Search Recruitment are delighted to be representing our client, a respected Healthcare leader. Recruiting for a Senior Manager, EMEA CRM Solution Architecture. This role oversees the departments strategic and tactical direction for EMEA CRM Platform from a functional design perspective. Working Closely with the Senior Manager for EMEA CRM Operations, the successful candidate will be a hands-on owner of the functional architecture, direction, and governance, as well as a leader in driving the evolution of the overall Global CRM program.

Responsible for building and continually evolving a strong team of functional analysts that drive the growth and improvement of our EMEA CRM by delivering high quality solutions.

As the leader of this team, the successful candidate will recruit for internal positions, manage staffing vendor relationships, and mentor junior team members. This team will focus on process, design, user experience and requirements related to CRM. The technology stack will primarily be maintained by our Dev Ops department, but the CRM team will partner closely with DevOps to maintain and improve the platform.

Responsibilities:

• Understand how the various departments use Salesforce to perform their daily operations and empower user base by supporting current functionality of the Salesforce application.
• Influence business and technical grooming for requirements and managing the end solution optimizing Salesforce capabilities by mapping functional requirements to Salesforce.com features and functionality.
• Demonstrate expertise in LWC, Flows, Process Builder, UI Configuration, managed packages, creation and refinement of complex data models, business process automation and other custom functionality.
• Consistently evaluate Salesforce ecosystem tools and understand the Salesforce product offerings and methodologies to bring in new capabilities that improve processes and enhance cross-functional collaboration.
• Manage resources including objective setting, performance appraisal, salary administration, training, recruiting, and career path planning

Education and Experience:

• Bachelors Degree and/or equivalent combination of education and experience.
• Certifications in Salesforce.com will influence the hiring team for this position.
• At least 10 years of leadership experience working in a technology organization, ideally with at least 6 years working with PAAS based CRM platforms.
• At Least 4 years leading functional IT teams.
• At least 3 years experience working with Salesforce.com as a Solution Architect is a plus.
• At least 3 years experience working in the Life Sciences industry preferably with Pharma or Medical Devices.

Skills/Competencies:

• Experience leading solutioning efforts for multiple initiatives simultaneously.
• The ability to envision and communicate the solution and guide teams through the implementation.
• Strong team leader in both a direct and matrix organization.
• Exceptional ability to collaborate and negotiate with peers and senior leaders.
• Competence in SAFe Agile framework and the tool sets required for process implementation, particularly the Atlassian suite with JIRA, JIRA Align and Confluence.
• Excellent communication, writing, influencing, and negotiating skills are critical.

For a confidential discussion, contact us, or apply today!

Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy.