Job description

Start Date 1st April

Language: Bahasa Indonesia

Natives with Spouse VISA in Malaysia

Contract Duration - 3 months contract renewable depending upon the project

Native speakers - Yes

English Skills - Yes (B1/B2)

Work mode: WFH

Working days/hours: Monday to Friday/Normal office hours

Location Malaysia

Interview process: Online assessment > Operations interview > Selection > Offer

The key job responsibilities include the following:

Review content (Text/Image) and conduct the content quality control, ensuring the content complies with Content Moderation Guidelines (For example slurs, cuss words, adult content and uncivil content)
Become and remain knowledgeable about online community standards Thoroughly check content with quality and accuracy
Approve or disapprove new and changed submissions based on the Moderation Guidelines
In the context of this role, individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity
Understanding client policies and guidelines, and making decisions based on them.
Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions
Proven ability to balance multiple priorities and strong attention to detail
Conducting secondary web research to know what users are searching on Google so that relevant information can be provided.
Creative writing, consistent format and citations
To do Peer audits as a part of the process model and also to assist in training as per need
All KPI related tasks must be followed & adhered to avoid business impact.

Moderator Role

Role overview