German Customer Service Support Representative for Scalable Capital (Remote)

Join our Scalable Capital team and be part of one of the fastest growing and most visible fintech startups in Chania, Crete

Do you believe that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives?

If so, this is a great opportunity for you to join our strong German Scalable Capital team in beautiful Chania, Crete and become part of one of the fastest growing and most visible fintech startups in Europe and create an innovative service that has a significant impact on the lives of their customers!

To strengthen our Client Success Team, we are looking for qualified employees who will be available to our clients as a competent contact person for all topics relating to capital markets. Because digital doesnt mean far away.

What you will do

• You are a reliable contact person for existing customers as well as for those interested in our services via telephone, e-mail or chat
• If you have more complex questions, you will network with other departments and partners in order to find a solution quickly
• You are independently responsible for the satisfaction of and loyalty to our customers
• You continuously expand your expertise in finance through internal training and self-interest
• You use the feedback from our customers and recognize potential for improvement of our product and internal processes. You will work closely with the Product, Capital Markets, Sales and Operations departments

What you will bring

• You have very good knowledge of German and good written and spoken English
• You have very good communication skills in English
• You have already successfully completed a bachelors or masters degree (preferably with a focus on finance) or are about to complete it. Alternatively, you can show that you have completed bank training
• You have an affinity for capital market products and digital solutions
• You convince with your friendly and solution-oriented way of working
• You can work conscientiously and detail-oriented under time pressure

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• Work for a Great Place to Work-Certified Company that fosters diversity.
  

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