Technical Project Manager (Customer Onboarding & Small Projects)
Lead Customer Success. Drive Technical Delivery. Make Every Project Count.
Do you thrive on bringing structure to complexity? Are you passionate about delivering exceptional customer experiences while keeping projects on track, stakeholders aligned, and governance standards high?
We're looking for a Technical Project Manager who can confidently lead customer onboarding initiatives and deliver multiple small-to-medium-sized technology projects in a fast-paced Microsoft-focused services environment.
If you're highly organised, customer-focused, and enjoy coordinating technical teams while maintaining strong PMO discipline, we'd love to hear from you.
What You'll Be Doing
Project Delivery
You'll take ownership of customer onboarding projects from initiation through successful transition into support, ensuring every project is delivered with excellence.
Responsibilities include:
- Manage customer onboarding projects from initiation through transition to support.
- Plan, execute, monitor, and close multiple concurrent projects.
- Facilitate project kick-offs, requirements gathering, planning workshops, and status meetings.
- Develop and maintain project schedules, RAID logs, status reports, and project documentation.
- Coordinate internal technical resources and customer stakeholders.
- Monitor project scope, timelines, risks, dependencies, and budgets.
- Ensure projects are delivered on time, within scope, and aligned to customer expectations.
- Manage project change requests and scope adjustments through established governance processes.
Customer Onboarding Management
You'll become the trusted project lead for customers as they begin their journey with us, ensuring every onboarding is smooth, structured, and successful.
Responsibilities include:
- Act as the primary project contact for new customers during onboarding.
- Coordinate onboarding activities including:
- Discovery workshops
- Solution deployment scheduling
- User migration activities
- Security and compliance onboarding
- Service transition activities
- Ensure onboarding milestones are achieved and customer expectations are managed proactively.
- Facilitate smooth handover to Managed Services, Customer Success, or Support teams.
PMO Governance & Compliance
Strong governance drives successful delivery. You'll ensure every project follows established PMO standards and remains audit-ready throughout its lifecycle.
Responsibilities include:
- Enforce PMO standards, methodologies, templates, and project controls.
- Maintain project governance artefacts including:
- Project plans
- Risk registers
- RAID logs
- Decision logs
- Change control documentation
- Executive status reports
- Ensure project documentation is complete and audit-ready.
- Participate in project reviews and governance meetings.
- Support continuous improvement of PMO processes and delivery methodologies.
- Track and report project KPIs and delivery metrics.
Stakeholder Management
Success comes from strong communication and collaboration.
You'll:
- Build strong relationships with customers, delivery teams, vendors, and leadership.
- Communicate project status clearly and professionally to both technical and non-technical audiences.
- Escalate risks, issues, and blockers appropriately.
- Manage stakeholder expectations throughout the project lifecycle.
Financial & Resource Management
You'll also help ensure projects remain commercially successful by:
- Tracking project effort, resource utilization, and project profitability where applicable.
- Assisting with project forecasting and capacity planning.
- Ensuring accurate project administration and time tracking.
What We're Looking For
Education
- Bachelor's degree in Information Technology, Business Management, Project Management, or related field.
- Equivalent practical experience may be considered.
Experience
We're looking for someone who has:
- 3–5 years of project management experience in an IT services, managed services, consulting, or systems integrator environment.
- Experience managing customer onboarding projects and technology implementations.
- Experience working within a PMO structure and governance framework.
- Proven experience coordinating cross-functional technical teams.
- Experience managing multiple concurrent projects simultaneously.
Technical Knowledge
Working knowledge required:
- Microsoft 365
- Microsoft Azure
- Identity and Access Management concepts
- Cloud migrations
- Managed Services environments
- Cybersecurity and compliance concepts
- IT infrastructure and networking fundamentals
While this isn't a hands-on engineering role, you should be comfortable engaging in technical discussions and understanding delivery dependencies.
Required Skills
Project Management
- Strong project planning and scheduling skills
- Risk and issue management
- Scope management
- Change control
- Resource coordination
- Budget awareness
- Project reporting
PMO & Governance
- Strong understanding of PMO frameworks and governance practices
- Experience maintaining project controls and documentation
- Knowledge of project lifecycle management methodologies
- Ability to drive process adherence and consistency
Communication & Leadership
- Excellent verbal and written communication skills
- Strong customer-facing presence
- Stakeholder management and influencing skills
- Conflict resolution and negotiation abilities
- Strong facilitation and meeting management skills
Personal Attributes
We're looking for someone who is:
- Highly organised and detail-oriented
- Proactive and self-motivated
- A strong problem solver
- Customer-centric
- Comfortable working in a fast-paced services environment
- Able to manage competing priorities with confidence
Preferred Certifications
One or more of the following:
- PMP (Project Management Professional)
- PRINCE2 Practitioner
- Agile Project Management Certification
- Scrum Master Certification
- Microsoft Fundamentals Certifications (AZ-900, MS-900, SC-900)
- PMO-related certifications
How Success Will Be Measured
You'll be measured on your ability to deliver outstanding project outcomes through:
- Customer onboarding completion success rate
- On-time project delivery
- Customer satisfaction (CSAT)
- Project governance compliance
- Risk and issue management effectiveness
- Project documentation quality
- Resource utilization efficiency
- Stakeholder satisfaction
- Successful transition of customers into operational support
Who You'll Thrive As
- You're a structured and disciplined project manager who enjoys working with customers, excels at project governance and PMO practices, and confidently coordinates technical delivery teams.
- You thrive in a Microsoft-focused services organisation and enjoy balancing customer onboarding, project delivery, governance, executive reporting, and stakeholder management to ensure every project is delivered successfully.
- If you're passionate about delivering exceptional customer experiences while driving projects from concept through successful operational handover, we'd love to hear from you.
Artificial Intelligence Innovation:
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Note to Agencies
Principals only. No recruiters, no agencies, no unsolicited services.
