Business Analyst I, II, III (Claims)

Position Summary:

We are seeking an experienced Property & Casualty Claims Business Analyst with deep knowledge of Homeowners Insurance claim handling, ideally in Florida. This role will partner with the Claims department and development teams to document current processes, define requirements, and support the creation of a streamlined, automated work management system that enhances accuracy, compliance, and efficiency. The analyst will serve as the bridge between business stakeholders and technical teams, ensuring solutions are practical, sustainable, and aligned with business needs.

The ideal candidate is self-driven, detail-oriented, and able to work independently while engaging with stakeholders at all levels. This role requires balancing shifting priorities, managing scope changes, and driving projects to completion in a complex environment.
 

Essential Functions:

Business & Systems Analysis

• Partner with Claims leadership and staff to understand, document, and analyze current workflows, systems, and processes.
• Elicit, refine, and prioritize business requirements, ensuring clarity and alignment with strategic goals.
• Translate business needs into functional and technical requirements for system design and automation.
• Perform impact analysis to assess downstream effects on systems, operations, and compliance.

Process Optimization & Automation

• Identify opportunities to streamline claims processes and reduce manual intervention.
• Recommend and document process improvements aligned with regulatory compliance and industry best practices.
• Collaborate with IT and Claims teams to design, test, and implement new or enhanced system features.

Project Delivery & Stakeholder Engagement

• Lead requirement-gathering sessions, workshops, and user story creation with stakeholders who may have evolving needs.
• Maintain scope discipline while fostering collaboration, ensuring changes are well-documented and approved.
• Conduct user acceptance testing, validate solutions, and oversee smooth adoption of new workflows.
• Provide regular project updates and maintain transparent communication across teams.

Documentation & Quality Assurance

• Develop and maintain detailed documentation of workflows, requirements, and system configurations.
• Establish clear testing plans and coordinate defect resolution.
• Monitor outcomes to confirm implemented solutions meet business objectives and compliance standards.

Production Support & Issue Resolution

• Act as the escalation point for Claims-related system issues, prioritizing incidents based on impact and severity.
• Troubleshoot escalated help desk tickets, determine root cause, and work with IT/development teams to drive issues to prompt resolution.
• Ensure timely communication with stakeholders on issue status and resolution progress.