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ServiceNow Senior Technical Consultant - ITOM

AHEAD

Role overview

Qualifications

  • 7+ years of experience working with ServiceNow, including hands-on development and implementation.
  • Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
  • Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
  • ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.

Responsibilities

  • Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team.
  • Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
  • Conduct workshops and demos for stakeholders and end users.
  • Collaborate with internal teams and clients to ensure high-quality delivery.

About the company

AHEAD logo

AHEAD

IT Services & IT Consulting

AHEAD builds and manages digital platforms that power the most successful organizations in the world. Our consultative approach, unmatched engineering, and innovative solutions combine to accelerate the impact of technology in every client we serve.

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

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Job description

We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).
 

Roles and Responsibilities
  • Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
  • Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
  • Conduct workshops and demos for stakeholders and end users.
  • Collaborate with internal teams and clients to ensure high-quality delivery.
  • Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
  • Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
  • Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
  • Perform ongoing Discovery and CMDB maintenance
  • Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
  • Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
  • Comfortable working in Agile environments with active sprint participation and backlog grooming.

    • Qualifications
  • 7+ years of experience working with ServiceNow, including hands-on development and implementation.
  • Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
  • Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
  • Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
  • ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.
  • Experience with additional ServiceNow modules like HRSD, or GRC.
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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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