Technical Consultant, ServiceNow

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.   At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

As a Technical Consultant, ServiceNow, you will design, configure, develop, and implement ServiceNow solutions aligned with business requirements and platform best practices. This role is primarily hands-on and focused on delivery.  

You will work closely with Senior Technical Consultants, Principal Consultants, project managers, and client stakeholders to build scalable, supportable, and high-quality solutions. The ideal candidate will have strong experience in at least one primary ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or similar modules, along with solid platform development skills and a strong focus on code quality, maintainability, and delivery excellence.  

Roles & Responsibilities

• Develop, configure, customize, and enhance ServiceNow applications based on business requirements and platform best practices.  

• Design and implement solutions in one primary ServiceNow product area such as ITSM, ITAM, ITOM, CMDB, Service Portal, Integrations or related modules.  

• Build and support workflows, flows, business rules, client scripts, UI policies, portals, workspaces, and integrations as needed.  

• Develop and optimize integrations using supported ServiceNow capabilities, APIs, and standard methods.  

• Translate approved requirements into scalable, supportable, and maintainable technical solutions.  

• Troubleshoot issues, analyze root causes, and implement sustainable fixes.  

• Perform unit testing, support QA and UAT, and contribute to code reviews and overall quality.  

• Collaborate with stakeholders and project teams to clarify requirements and support delivery.  

• Participate in Agile ceremonies, manage assigned priorities, and raise risks or blockers early.  

• Maintain technical documentation and stay current with ServiceNow platform capabilities.  

Qualifications & Experience

• 3 to 6 years of experience working on the ServiceNow platform in a developer or technical consultant role.  

• Strong hands-on experience in at least one ServiceNow product area such as ITSM, ITAM, ITOM, CMDB, Service Portal, Integrations, or similar modules.  

• Solid experience in ServiceNow scripting using JavaScript, Glide APIs, workflows, Flow Designer, and platform customization.  

• Good experience with integrations, REST APIs, imports, and automation capabilities within ServiceNow.  

• Experience building or supporting Service Portal, Workspace, UI Builder, or related user interface components is preferred.  

• Strong troubleshooting and problem-solving skills in a dynamic project environment.  

• Good understanding of software development lifecycle principles and structured delivery methods.  

• Ability to work independently on assigned tasks while collaborating effectively as part of a project team.  

• Strong written and verbal communication skills.  

• ServiceNow certifications such as CSA, CAD, or CIS are an advantage, though demonstrated hands-on capability is valued most.  

Preferred Attributes

• Strong ownership of assigned work and accountability for delivery of quality.  

• Ability to understand business needs and convert them into practical technical solutions.  

• Strong attention to documentation, testing, and delivery discipline.  

• Willingness to learn new ServiceNow modules and platform capabilities over time.  

• Professional, collaborative, and delivery-focused approach.  

Success Profile A successful Technical Consultant in this role will be a strong hands-on builder who can independently deliver assigned technical work, contribute to solution quality, collaborate effectively with the wider delivery team, and bring strong depth in at least one primary ServiceNow product area.  Why AHEAD:   Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.   We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.   India Employment Benefits include:  Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership