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Tech Support Specialist

Advocate

Role overview

Qualifications

  • 2–4 years in a technical operations, IT, or support engineering role
  • Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations)
  • Comfortable navigating and fixing issues in Salesforce or similar platforms
  • Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting)

Responsibilities

  • Diagnose and resolve day-to-day technical issues
  • Monitor daily reports and logs for errors
  • Serve as the first line of support for internal teams experiencing operational tech issues
  • Analyze recurring issues and implement improvements to reduce future problems

Key facts

Hard skills

Software As A Service (SaaS) Salesforce Process Improvement Technical Engineering Microsoft Dynamics CRM Workflow Engine

Other skills

  • Troubleshooting (Problem Solving)
  • Problem Solving
  • Detail Oriented
  • Collaboration

About the company

Advocate logo

Advocate

Individual & Family Services

We are your Advocate, and we’re changing the way Americans get help when they’re too sick or injured to work – one person at a time.

Company details

IndustryIndividual & Family Services
Company size2 - 10

Links

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Job description

Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants.

We’re looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.

Responsibilities
  • Daily Troubleshooting & Support (50%)
  • Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system.
  • Monitor daily reports and logs for errors.
  • Serve as the first line of support for internal teams experiencing operational tech issues.
  • Escalate and coordinate fixes with engineering as needed.

  • Onboarding & IT Support (20%)
  • Set up accounts, access, and tools for new hires.
  • Maintain software licenses and user permissions across platforms.
  • Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.).

  • Systems & Process Improvement (30%)
  • Analyze recurring issues and implement improvements to reduce future problems.
  • Collaborate with operations and engineering to design scalable, reliable systems.
  • Create documentation and internal guides to streamline troubleshooting and onboarding.

    • Qualifications
  • Experience: 2–4 years in a technical operations, IT, or support engineering role.

  • Skills:
  • Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations).
  • Comfortable navigating and fixing issues in Salesforce or similar platforms.
  • Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting).

  • Mindset:
  • Problem-solver who enjoys “fixing what’s broken” as much as preventing it from breaking again.
  • Detail-oriented but able to see the bigger picture when designing processes.
  • Thrives in a fast-paced, mission-driven environment.
    •

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
    Unlocked after you apply
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