Expert Support Representative - Temporary

Expert Support Representative - Temporary 

Remote( Mountain or Central time zone preferred)

About Expertvoice

We work with hundreds of the world’s most respected consumer brands – companies like Garmin, Carhartt, Purina, Ariat, TaylorMade, Brooks, and more, as well as retailers like REI and Dick’s Sporting Goods – to engage influential everyday experts, and to build, track and reward their helpful expertise.

At ExpertVoice, we are proud to have cultivated a community of individuals who embody our core values. ExpertVoice employees are authentic, driven, and bold. We believe that our people are the heart and soul of our organization and their commitment to these values that drives our success. When you join ExpertVoice, you become part of a team that is united by a shared passion for excellence and a desire to make an impact.

Summary

ExpertVoice is looking for an Expert Support Representative/Customer Service Representative to join our growing Expert Support Team. This is a temporary role with an expected duration of 6 months and the possibility to extend or convert to regular full-time status. The Ideal candidates will have a strong background and understanding of customer support and service with a technical product and possess a "How can I help you attitude?" 

Are you driven and want to make a difference? Do you enjoy delighting customers and going above and beyond in your position? If the answer is yes then this position may be for you!

Key Responsibilities

• Deliver exceptional support by resolving expert inquiries with speed, accuracy, and empathy.
• Educate experts on platform features, ensuring they can confidently engage and maximize their experience.
• Communicate with both internal and external partners representing the 600 + brands on the platform
• Communicate effectively across phone, chat, and email channels with a professional, helpful tone.
• Gather, document, and share expert feedback to help improve products and services.
• Proactively explore ways to streamline and automate manual processes using AI.
• Advocate for the expert experience internally, representing their needs to cross-functional teams.
• Maintain and optimize support tools and resources to streamline workflows.
• Contribute to a culture of continuous learning and improvement within the support team.
• Available to work core Expert Support Team business team hours of 8:30am - 5:30pm MT.

Qualifications

• Bachelor’s degree or actively pursuing one.
• 2-3 years of customer service/support experience preferred.
• Experience with Zendesk or similar support ticketing tools.
• Proficiency with MS Office and Google Workspace.
• Strong oral and written communication skills with diverse audiences.
• Ability to multitask, stay organized, and adapt in a dynamic environment.

The Benefits of Being on the ExpertVoice Team:

• Compensation: Enjoy competitive pay,and the possibility to convert to regular full-time status at the completion of the initial 6-month term.
• Comprehensive Benefits Package: We offer medical, dental, and vision insurance for employees, with coverage extended to eligible dependents. Additionally, our benefits include flexible spending accounts (FSA), health savings accounts (HSA), life insurance, and both short- and long-term disability.
• 401(k) with Employer Match: Invest in your future with our 401(k) plan and employer match.
• Work-Life Flexibility: Freedom to work from anywhere in the Continental USA! This position offers the flexibility of being fully remote with a preference for candidates residing in the Mountain and Central time zones.
• Exclusive Employee Incentives: clients often extend exclusive incentive purchase programs to EV employees.
• AI Tooling, Training, and Support:  Access to cutting-edge AI tooling, along with support and training to learn emerging AI technologies.  

The approximate compensation for this role is $20/hour per hour. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. 

ExpertVoice is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.