Human-Centered Design Consultant

Job Title: Human-Centered Design Consultant

Job Type:

Part-Time

Job Location:

Remote

Job Summary:

GenesisConsulting is seeking a Human-Centered Design Consultant to support a large stateHealth and Human Services (HHS) agency responsible for administering publicassistance programs, including healthcare coverage, nutrition assistance, andeconomic support services for millions of residents. This role will leadefforts to redesign eligibility and benefits notices using human-centereddesign, plain language, accessibility, and language access principles toimprove client understanding, engagement, and compliance.

The consultantwill work closely with policy, operational, legal, and technical teams toestablish enterprise notice design standards and create reusable frameworksthat improve the effectiveness of client communications across Medicaid andpublic assistance programs.

Duties andResponsibilities:

·        Conduct human-centered design assessments of current notices,identifying usability, readability, accessibility, and client experiencechallenges.

·        Lead stakeholder workshops, design sessions, and user-centered reviewsto understand client needs and communication barriers.

·        Develop enterprise notice design standards, content frameworks,reusable templates, and communication guidelines.

·        Establish plain-language standards, accessibility requirements,language access standards, and client-centered communication practices.

·        Redesign notice structures, layouts, content hierarchy, and messagingapproaches to improve comprehension and actionability.

·        Collaborate with policy, legal, operations, and technical teams toensure redesigned notices meet regulatory and operational requirements.

·        Create reusable content components, reason-language frameworks, andtemplate conventions that support consistency across programs.

·        Incorporate accessibility best practices, including Section 508compliance, multilingual communication considerations, and inclusive designprinciples.

·        Support development of notice-level design specifications andimplementation guidance for development teams.

·        Contribute to implementation sequencing, governance reviews, and finaldesign handoff documentation.

Requirements

·        5+ years of experience in Human-Centered Design (HCD), User Experience(UX), Service Design, Content Design, or Customer Experience design.

·        Experience applying plain-language principles and accessibilitystandards to complex communications.

·        Strong facilitation skills with experience leading stakeholderworkshops and collaborative design sessions.

·        Experience developing reusable design systems, templates, communicationstandards, or service design frameworks.

·        Ability to translate complex policy and operational requirements intointuitive, user-friendly communications.

Preferred Qualifications:

·        Experience supporting government, healthcare, Medicaid, publicassistance, or social services programs.

·        Knowledge of Section 508 accessibility standards, language accessrequirements, and inclusive design practices.

·        Experience redesigning eligibility notices, public-facingcommunications, forms, or client correspondence.

Minimum Education:

·        Bachelor’s Degree in Human-Centered Design, User Experience Design,Service Design, Human Factors, Psychology, Communications, Public Health,Public Administration, Design, or a related field. Advanced training orcertifications in Human-Centered Design, UX, Accessibility, or Service Designpreferred.