Title: Associate Director / Director, Sales Enablement – Consultant Engagement
Location: United States - Central or East Coast time zone (Remote)
Company Overview:
ELIQUENT Life Sciences is the leading global consulting firm that provides solutions to life science companies researching, developing, and manufacturing innovative products to serve patients and respond to public health challenges around the world. Eliquent is committed to serving clients’ needs with extensive expertise, unwavering integrity, and strategic insight in a manner that supports the availability of safe, effective, and high-quality drugs, biologics, and medical devices. For more information about Eliquent, please visit our website at eliquent.com.
Position Overview:
This role sits within Sales Enablement, a multi-functional capability responsible for driving commercial execution across proposal development, scope and contract structuring, consultant mobilization, and go-to-market enablement.
The Associate Director / Director, Sales Enablement – Consultant Engagement serves as an operational leader with responsibility for executing and advancing strategy for consultant onboarding, activation, and lifecycle readiness. The role is accountable for optimizing and scaling the end-to-end mobilization process —ensuring consultants are qualified, engagement-ready, and deployable at the pace of business demand through process standardization, automation, and data-driven execution.
Additionally, this role owns the implementation and ongoing management of the Consultant Concierge service, which serves as the centralized intake, triage, and resolution function for consultant onboarding and readiness issues (e.g., system access, credentialing, background screenings, password resets, and related operational dependencies), ensuring rapid issue resolution and minimal disruption to deployment timelines.
This position operates as a key leader within Sales Enablement, responsible for translating strategy into execution across Consultant Engagement and related enablement functions. The role partners closely with the VP, Sales Enablement and cross-functional stakeholders to drive alignment, execution, and continuous improvement across the commercial lifecycle. This role may provide leadership support and coverage for the VP, Sales Enablement in defined situations, including initiative leadership, prioritization support, and cross-functional coordination.
Scope of Responsibility
Primary Ownership: Consultant Engagement
- Lead and manage onboarding, credentialing, mobilization, and consultant readiness operations
- Drive acceleration of time-to-activate through process redesign, automation, and pacing strategies
- Ensure bench readiness aligns with pipeline demand, skills requirements, and geographic needs
Consultant Concierge
- Own the implementation and operational management of the Consultant Concierge service
- Establish a centralized intake and triage model for all onboarding and mobilization-related issues
- Ensure rapid triage and resolution to minimize deployment delays and maintain onboarding velocity
- Oversee rapid resolution of consultant readiness blockers, including:
- System and client access issues
- Password resets and technical access dependencies
- Background screenings, credentialing delays, and compliance requirements
- Define SLAs, escalation paths, and accountability frameworks to ensure timely issue resolution
- Implement tracking, reporting, and continuous improvement of issue trends to reduce recurring friction points
- Partner cross-functionally (IT, HR, Compliance, Legal, Delivery) to eliminate systemic bottlenecks impacting mobilization speed
Secondary Functional Leadership
- Provide operational support to one or more of the following:
- Proposal development and response management
- Scope of Work (SOW) development and pricing alignment
- Contract execution support (first line to legal and legal coordination)
- Ensure consistency, standardization, and efficiency across these workflows
Sales Enablement Transformation
- Lead defined initiatives and contribute to broader Sales Enablement transformation efforts
- Identify process gaps, redundancies, and cycle-time inefficiencies across the commercial lifecycle
- Implement tools, automation, and governance models to improve throughput and predictability
Operational Leadership & Continuity
- Manage day-to-day Consultant Engagement operations, including team leadership and performance management
- Serve as escalation point for cross-functional execution issues impacting mobilization and deal readiness
- Provide leadership support and escalation management, partnering with the VP, Sales Enablement as needed
Key Responsibilities:
Consultant Activation & Readiness
- Manage and continuously improve pre-deployment readiness processes including: onboarding, compliance & credentialing, skills validation, and availability confirmation
- Build and maintain “always ready” talent pools by role, skill set, and geography
- Ensure consultants are pre-qualified, warmed and engagement-ready at all times
- Champion consultant satisfaction by proactively managing relationships, resolving issues with urgency and diplomacy, and ensuring a seamless operational experience
- Serve as primary point of accountability for the consultant lifecycle, driving a high-touch, high-quality experience through continuous communication, process refinement that elevates consultant engagement and retention.
Supply Readiness & Capacity Planning
- Partner with Sales, Talent, and Delivery leaders on forward-looking demand signals
- Translate pipeline insights into: Readiness targets, Bench composition and Capability gaps
- Continuously align consultant supply with projected demand (skills, capacity, location)
Data, Systems & Scale
- Own mobilization tooling and workflows across ATS, CRM, and talent platforms
- Implement automation and AI to support: Readiness scoring, availability tracking, skills tagging and validation
- Build dashboards to report on: time to activate, readiness coverage vs. demand, bench health and capacity, mobilization velocity
- Own process acceleration initiatives to reduce onboarding and mobilization cycle times through automation, workflow redesign, and system integration
- Implement tracking and reporting for Concierge intake, resolution times, and recurring issue root causes to drive continuous process improvement and automation
Cross-Functional Leadership
- Act as the connective tissue between: Talent Acquisition & Sourcing, Sales & Pipeline Planning, Delivery & Practice Leadership
- Convert future demand into execution-ready talent supply, not reactive staffing
- Partner with Legal, Finance, and Operations to support end-to-end execution and resolve process dependencies
- Contribute to the design and continuous improvement of Sales Enablement operating models, governance, and performance metrics
Success Metrics:
- Time-to-activate
- Percentage of consultants in “ready-to-deploy” status
- Readiness coverage against projected demand
- Consultant utilization (downstream indicator, not owned fulfillment)
- Consultant and internal satisfaction
- Average time to resolve onboarding and access-related issues (Concierge SLAs)
- Reduction in deployment delays due to onboarding blockers
Minimum Qualifications:
- 8–12+ years of experience in client operations, talent operations, workforce mobilization, consultant operations, or related fields
- Demonstrated experience managing complex workflows, cross-functional coordination, and process improvement initiatives
- Experience leading or mentoring teams, with the ability to drive execution through others
- Strong attention to detail and written communication skills.
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and document management tools (e.g., SharePoint, DocuSign).
Preferred Qualifications:
- Experience working global or distributed consultant populations
- Familiarity with contractor/freelance workforce models
- Experience implementing automation or AI in talent readiness workflows.
- Experience with CRM systems (e.g., Salesforce) or contract management software.
- Familiarity with legal or procurement processes.
Leadership Profile:
- Builder mindset – you design systems, not band-aids
- Activation-focused – you obsess over readiness, not last-mile fulfillment
- Highly collaborative – trusted partner across Talent, Sales and Delivery
- Structured and scalable – you simplify complexity and drive repeatability
- Execution-oriented – drives outcomes through structured processes, accountability, and continuous improvement
What We Offer:
Competitive Compensation: Eliquent offers a competitive salary and comprehensive benefits package for full-time and part-time employees, including health, dental, vision, and life insurance, a 401(k) plan with employer match, a generous paid time off program, and additional perks.
The anticipated base salary range for this position is $130,000 - $160,000 annually, in accordance with applicable pay transparency requirements. This range reflects what Eliquent reasonably expects to pay for this role. Actual compensation will be determined based on factors including, but not limited to, the candidate’s experience, skills, qualifications, and alignment with internal equity. In addition to base salary, Eliquent may provide additional forms of compensation where applicable.
Career Development: Opportunities for professional growth and advancement within a supportive and innovative environment.
Work-Life Balance: Flexible work arrangements and a commitment to maintaining a healthy work-life balance.
Eliquent Life Sciences is proud to be an Equal Opportunity Employer, committed to employee diversity.
