Key Facts

Remote From:

Australia

Full time

English

Hard Skills

Inventory Management Sales Order Invoicing Stock Transfer Agent

Other Skills

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Communication
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Organizational Skills
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Customer Service
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Detail Oriented
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Problem Solving
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Microsoft Office
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Collaboration
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Teamwork
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Time Management

Roles & Responsibilities

Previous experience in a spare parts coordination or inventory management role is highly desirable.
Strong communication skills, both written and verbal.
Excellent organisational skills with the ability to manage multiple tasks and deadlines.
Proficient in using inventory management software, Microsoft Office Suite and email communication.

Requirements:

Manage spare parts queries from technicians and customers via phone and email, providing accurate and timely information.
Follow up on ETA for parts with suppliers and update technicians and customers accordingly.
Raise purchase orders for spare parts and ensure they are processed and delivered in a timely manner.
Maintain and update internal databases to ensure accurate tracking of parts, orders and stock movements.

Job description

This is a remote position.

ABOUT ACCESS OFFSHORING:

We specialise in providing Australian businesses with experience and qualified professionals based in the Philippines. Not only does our team of recruiters have extensive experience in sourcing and recruiting offshore talent, we also help Australian businesses implement best practice when it comes to building an offshore team.

JOB SUMMARY:

We are seeking an organised and proactive Spare Parts Coordinator to join our team. The ideal candidate will be responsible for handling spare parts queries from technicians and customers, managing part orders, tracking stock, coordinating purchases and ensuring timely updates on ETAs. The role involves communication with suppliers and internal teams to ensure smooth operations and customer satisfaction.

KEY RESPONSIBILITIES:

Manage spare parts queries from technicians and customers via phone and email, providing accurate and timely information.
Follow up on ETA for parts with suppliers and update technicians and customers accordingly.
Raise purchase orders for spare parts and ensure they are processed and delivered in a timely manner.
Transfer intercompany stock between locations to ensure availability of parts where needed.
Reconcile and process supplier invoices, ensuring all charges are correct and accurately documented.
Prepare month-end reports, including stock updates and reconciliation.
Monitor and follow up on unassigned stock reports to ensure inventory is allocated appropriately.
Update customers with real-time ETAs and provide alternative solutions if long ETAs are identified.
Work with suppliers to explore and recommend alternative parts or solutions to reduce delivery times for critical components.
Maintain and update internal databases to ensure accurate tracking of parts, orders and stock movements.
Coordinate with the procurement and logistics teams to ensure efficient inventory management and fulfillment of spare parts orders.
Ensure compliance with company policies and best practices for inventory management.

Requirements

SKILLS:

Previous experience in a spare parts coordination or inventory management role is highly desirable.

Strong communication skills, both written and verbal, with the ability to handle customer and technician queries efficiently.

Excellent organisational skills with the ability to manage multiple tasks and deadlines.

Strong attention to detail and accuracy in handling spare parts and inventory.

Ability to work well under pressure and find solutions to challenges such as long ETAs.

Proficient in using inventory management software, Microsoft Office Suite and email communication.

Experience in raising purchase orders, handling supplier invoices and managing stock transfers.

Knowledge of the spare parts industry or related fields is a plus.

Ability to collaborate with different teams and maintain positive relationships with suppliers and internal stakeholders.

Benefits

Here at Access Offshoring, we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients. Access Offshoring is dedicated to supporting business owners and we need your help. Transforming the way businesses operate, we connect great businesses with amazing offshore talent. We recognize that we often get more done in our own designed workspace, so Access Offshoring offers a complete work from home model. Yep – that’s right, 100% work from home. But wait there’s more. Here are just some of our benefits: