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Senior Solutions Engineer

Role overview

Qualifications

  • 5+ years of experience in a customer-facing technical role such as Solutions Engineer, Implementation Engineer, or Technical Account Manager.
  • Clear communicator who can explain complex technical concepts to non-technical audiences.
  • Hands-on experience with SQL and database querying, Microsoft Windows environments, cloud platforms (AWS, GCP, or Azure), and Python or similar scripting languages.

Responsibilities

  • Own the full implementation lifecycle from kickoff through go-live, serving as the primary technical point of contact for every customer.
  • Translate customer environments and business requirements into practical implementation plans.
  • Handle all technical configuration, user management, system integrations, and data pipeline work needed to get customers live.
  • Run scoping calls to gather requirements, set timelines, and keep Sales, Engineering, and Customer Success aligned.

Key facts

Other skills

  • Microsoft Windows
  • Troubleshooting (Problem Solving)
  • Physical Flexibility

About the company

Overjet logo

Overjet

Digital Health & Health Tech

Overjet is pioneering the next era of dentistry. Modern DSOs and insurance companies are realizing the clinical and operational value of innovative technologies and moving towards smart operations that leverage artificial intelligence. Guided by a patient-centric AI, Overjet’s FDA-cleared platform offers more data points in x-rays than previously possible. It integrates with major practice management and imaging systems to guide clinicians to arrive at precise & accurate diagnostic decisions, better care and patient outcomes that drive dentistry forward. With data-driven diagnoses being the key to success, Overjet enables clinicians to achieve higher clinical accuracy, precision, and consistency. When dentists see objective confirmation of a diagnosis they made, they feel more confident, and patients know they can trust their doctors. Building on formative experiences with MIT and Harvard School of Dental Medicine, Overjet was founded on the vision to enhance clinical decision-making to improve oral health. Every day, some of the largest DSOs, dental groups, and insurance companies rely on accurate information provided by Overjet to deliver care and services.

Company details

Company typeScaleup
IndustryDigital Health & Health Tech
Company size51 - 200

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Job description

Location: Remote (MUST be US-Based, Mountain or Pacific Time preferred)

Lead the Future of Dentistry. 

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

Our customers don't just buy software — they trust us to make it work, and this role is where that trust is earned. You will own the technical implementation and onboarding of customers across IRIS Smart Image Capture and our Revenue Cycle Management solutions. You'll love this job if you get equal satisfaction from untangling a complex integration and leaving a customer feeling genuinely taken care of. This is an incredible opportunity to help lead the future of dental care by becoming the technical backbone of how our products come to life for the people who use them every day.

Responsibilities

  •  Technical Implementation: Own the full implementation lifecycle from kickoff through go-live, serving as the primary technical point of contact for every customer.

  • Solution Design: Translate customer environments and business requirements into practical implementation plans that actually work.

  • Hands-On Configuration: Handle all technical configuration, user management, system integrations, and data pipeline work needed to get customers live — primarily within Microsoft Windows environments.

  • Cross-Product Ownership: Work across all Overjet products — IRIS and RCM — rather than specializing in a single area. Flexibility across the full product suite is essential to how this team operates.

  • Technical Scoping: Run scoping calls to gather requirements, set timelines, and keep Sales, Engineering, and Customer Success aligned.

  • Automation and AI Tooling: Use AI tools to build and automate implementation workflows, helping customers go live faster and reducing repetitive work for the team.

  • Customer Communication: Keep every engagement on track with clear, timely communication that meets customers where they are, whether they're technical or not.

Qualifications

  • 5+ years of experience in a customer-facing technical role such as Solutions Engineer, Implementation Engineer, or Technical Account Manager.

  • Clear communicator who can explain complex technical concepts to non-technical audiences without losing the thread.

  • Hands-on experience with:

    • SQL and database querying

    • Microsoft Windows environments — this is where our software lives; comfort deploying and troubleshooting in Windows is essential (.NET and C# are a plus)

    • Cloud platforms and basic networking (AWS, GCP, or Azure)

    • Python or similar scripting languages

  • Comfortable owning complex troubleshooting independently and seeing issues through to resolution.

  • Strong technical foundation, however you got there.

Why Overjet? 

  • Competitive Compensation and Equity

  • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location

  • 401k plans with a matching program

  • Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered

  • Life and AD+D Insurance 

  • 8 weeks Paid Parental Leave 

  • Optional HSA with Employer contribution

  • Flexible Time Off and company paid holidays

  • Annual Learning and Development Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.

Many of our positions are based in San Mateo, New York City, Boston, and Salt Lake City. The Jetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjet's Values

  • Excellence: Aim Higher

  • Velocity: Quickly Deliver Results

  • Ownership: Go the Extra Mile

  • Win-win: Care Deeply

Company Recognition

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply! 

If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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