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Billing Services Director

Ensemble Health Partners

Role overview

Qualifications

  • Bachelor’s degree required; Master’s degree preferred (Healthcare Administration, Business, or related field)
  • 7+ years of progressive leadership experience in healthcare billing, revenue cycle, or related operations
  • Strong knowledge of professional and/or hospital billing processes, workflows, and payer requirements
  • Proven ability to lead cross-functional initiatives and influence stakeholders at all levels

Responsibilities

  • Lead day-to-day billing operations, including charge capture, claim submission, edits/work queues, and billing accuracy
  • Drive process improvements to enhance clean claim rate, reduce rework, and accelerate reimbursement timelines
  • Monitor key performance indicators (KPIs) such as clean claim rate, billing lag, denial rates, and cash conversion metrics
  • Partner with Technology and Operations teams to optimize billing systems, automation, and reporting capabilities

Key facts

Hard skills

Medical Billing Organizational Leadership Process Improvement Billing Inquiries Cross-Functional Collaboration

Other skills

  • Leadership
  • Communication
  • Problem Solving
  • Team Management

About the company

Ensemble Health Partners logo

Ensemble Health Partners

Digital Health & Health Tech

Ensemble manages more than $35 billion in net patient revenue (NPR) and partners with more unique health systems than any other revenue cycle firm to deliver holistic financial health solutions through end-to-end managed services partnerships. The firm helps providers maximize their current technology and deploys industry-leading solutions to meet the unique needs of their systems and patients. Ensemble focuses on delivering value quickly and sustaining high performance, meeting 100% of year-one client goals, exceeding 102% of year-one cash collections and delivering 5% average NPR lift across clients.

Company details

Company typeXLarge
IndustryDigital Health & Health Tech
Company size10001

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Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

  • Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

  • Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

  • Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Our Core Values

  • People First, Last Always
  • All for One & One for All
  • Your Responsibility Extends Beyond Your Job Description
  • Developing You Makes Us Better
  • Don’t Accept Complacency – The Status Quo Isn’t Good Enough

Position Overview

The Director, Billing Services is responsible for leading and optimizing end-to-end billing operations across assigned clients or service lines. This role provides strategic and operational leadership focused on improving billing accuracy, accelerating cash flow, reducing denials, and ensuring compliance with regulatory and payer requirements.

The Director partners closely with cross-functional teams—including coding, accounts receivable, client delivery, and technology—to drive performance, standardization, and continuous improvement across billing workflows. This role requires approximately 10% travel to support key client engagements and leadership initiatives.

Key Responsibilities

  • Lead day-to-day billing operations, including charge capture, claim submission, edits/work queues, and billing accuracy
  • Drive process improvements to enhance clean claim rate, reduce rework, and accelerate reimbursement timelines
  • Partner with Coding, A/R, and Denials teams to ensure alignment across the revenue cycle and reduce downstream issues
  • Monitor key performance indicators (KPIs) such as clean claim rate, billing lag, denial rates, and cash conversion metrics
  • Identify trends and root causes of billing errors, edit failures, and payer denials, implementing sustainable solutions
  • Ensure compliance with CMS regulations, payer guidelines, and internal policies across all billing functions
  • Oversee and standardize workflows, policies, and procedures to support consistency and scalability across teams
  • Serve as an escalation point for complex billing issues, payer disputes, and client concerns
  • Partner with Technology and Operations teams to optimize billing systems, automation, and reporting capabilities
  • Lead, mentor, and develop high-performing teams, fostering a culture of accountability and continuous improvement

Qualifications

  • Bachelor’s degree required; Master’s degree preferred (Healthcare Administration, Business, or related field)
  • 7+ years of progressive leadership experience in healthcare billing, revenue cycle, or related operations
  • Strong knowledge of professional and/or hospital billing processes, workflows, and payer requirements
  • Demonstrated success improving billing performance metrics and operational efficiency
  • Experience leading multi-site or multi-client billing operations
  • Strong analytical and problem-solving skills with the ability to leverage data for decision-making
  • Proven ability to lead cross-functional initiatives and influence stakeholders at all levels
  • Excellent communication, leadership, and client-facing skills

Travel Requirements

  • Approximately 10% travel for client engagement and leadership alignment

This position pays between: $118,960- $178,440

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

  • Innovation

  • Work-Life Flexibility

  • Leadership

  • Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

  • Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 

  • Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  

  • Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 

  • Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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