IT Hardware Technician

At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 10 rankings in ENR. With over 60 offices globally, an extremely diverse project portfolio, and double-digit year-over-year revenue growth, the opportunities to make your mark are limitless!

We are currently hiring an IT Hardware Technician to be based in our office in Columbia, SC.  This is an entry level position and will provide internal support to our growing organization. The IT Hardware Technician will be responsible for imaging, configuring, and shipping in-house Windows 10 laptops following company processes and checklists. This includes installing and troubleshooting software, troubleshooting hardware issues, replacing components or coordinating with computer vendors to arrange for warranty repair.

Essential Duties & Responsibilities:

• Image, configure and ship Windows 11 laptops.
• Follow company processes and checklists to complete tasks consistently an accurately.
• Configure Microsoft Office 365, including Outlook, Teams, and OneDrive.
• Install 3rd party software.
• Update the inventory system in relationship to the equipment being processed.
• Work within our I.T. ticketing system to update laptop deployment tickets assigned to you.
• Communicate via Email, MS Teams, ticketing system, phone, and in person within our I.T. team as well as Team Members across our company.
• As needed, remote into Team Members computers while on the phone with them to assist with final setup, software installs, troubleshooting and resolving issues.
• Use Active Directory and Azure Active Directory to retrieve information, assign permissions, reset passwords, etc.
• Create shipping labels using UPS WorldShip, box laptops, peripherals, and other equipment.
• Work with hardware vendors over the phone to troubleshoot issues or arrange for warranty repairs.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Work in an I.T. helpdesk environment, including learning troubleshooting skills to assist with helpdesk matters.
• Escalate tickets as necessary.
• Additional duties may include processing, shipping and receiving of cell phones, computer accessories, printers, etc.
• Other duties as assigned.
• Attendance at work during normal business hours.

Knowledge & Skills Required:

• Familiar with the Windows 10 OS. 
• Experience with the hands-on repair of damaged laptops and coordinating with vendors for in-warranty repair.
•  Good organizational and records keeping skills. 
• Good general troubleshooting skills. 
• Good written and verbal communication skills.
• Ability to multi-task, prioritize, and work efficiently.
• Ability to provide high level customer service to team members.

Preferred Education and Experience:

• Education: High school diploma or equivalent & A+ or Dell Hardware certification in progress/received
• Experience: 6 months to 1 year hands-on hardware repair of computer endpoint hardware
• Preferred Certification:. CompTIA A+ in progress or certification received.

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Cumming Group is committed to providing Equal Employment Opportunity in its personnel policies and practices. It is Cumming Group’s policy to recruit, hire, train and promote Team Members and applicants for employment without regard to race, color, creed, religion, age, sex, marital status, registered domestic partner status, genetic information, sexual preference, sexual orientation, gender (including gender expression and gender identity), pregnancy (including childbirth or related medical conditions, including breastfeeding), military service, national origin, ancestry, citizenship, physical disability, mental disability, veteran status or any other protected classification under federal, state, or local law. All such decisions are based on (1) individual merit, qualifications, and competence as they relate to the particular position, and (2) promotion of the principle of equal employment opportunity.

All other terms and conditions of employment, such as compensation, benefits, transfers, layoff, return from layoff, training, education, and social and recreational programs, are administered without regard to the characteristics described above. To this end, Cumming Group complies with all provisions of Title VII of the Civil Rights Act of 1964 as amended, all of the rules, regulations and relevant orders of the Secretary of Labor, and all similar state and local laws.

In addition to base salary, Cumming Group offers a comprehensive benefits package including:

• Medical
• Dental Insurance
• Vision Insurance
• 401(k)
• 401(k) Matching
• Paid Time Off
• Paid Holidays
• Short and long-term disability
• Employee Assistance Program