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ServiceNow ITSM Developer (368)

iTech AG

Role overview

Qualifications

  • Minimum 5 years of overall IT experience
  • Minimum 3 years of hands-on ServiceNow development experience
  • Strong JavaScript development skills
  • At least one active ServiceNow certification (CSA preferred; CAD or additional certifications are a plus)

Responsibilities

  • Design, develop, configure, and enhance ServiceNow solutions to support federal program and portfolio management requirements
  • Develop and maintain custom applications, workflows, business rules, UI policies, Flow Designer automations, and integrations
  • Collaborate with ServiceNow Architects and business stakeholders to implement scalable, standards-based SPM solutions
  • Support strategic reporting, dashboards, KPIs, and executive workspaces for portfolio visibility and decision-making

Key facts

Hard skills

ServiceNow ServiceNow JScript RocksDB ACORD Forms Scripting

Other skills

  • Troubleshooting (Problem Solving)
  • Communication

About the company

iTech AG logo

iTech AG

IT Services & IT Consulting

iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations by modernizing their systems and processes. Our goal is to turn organizations into more efficient versions of themselves, so they can achieve better, faster and more predictable results. Founded in 2008, our firm began with a small core team eager to help organizations embrace agility to thrive in today's digital world. Since then, our team has grown significantly, and our capabilities have evolved too. Today, our services include: • Management Consulting • Agile Transformation • Portfolio, Program & Project Management • Digital Platforms • Digital Innovations • Cloud & Infrastructure • Cybersecurity In 2015, iTech AG was certified as an 8(a) disadvantaged small business by the U.S. Small Business Administration. This enabled us to develop a stronger presence in the federal market by enabling agencies to procure our services quickly and efficiently. In the past, we’ve completed numerous large-scale projects for our customers, including: • Moving 80,000 users over to Office 365 • Building a Supply Chain Asset Management system that manages over 21,700 tons of commodities every quarter • Rationalizing, migrating, and modernizing or retiring over 14,000 applications and databases • Supporting and maintaining over $62 million of federal IT budget Our customers trust us with complex projects thanks to our commitment to four key values. Because we’re innovative and versatile, we find new ways to solve problems using the latest technologies, methodologies and business practices. And because we’re people-first and customer-centric, our skilled and enthusiastic team goes above and beyond to get results for the organizations we partner with.

Company details

Company typeSME
IndustryIT Services & IT Consulting
Company size51 - 200

Links

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Job description

Description

OVERVIEW

iTech AG is seeking a ServiceNow Developer  to support federal programs by designing, developing, and enhancing ServiceNow applications across the ITSM, ITOM, ITAM, and CMDB areas of the ServiceNow Platform

The ideal candidate brings strong hands-on ServiceNow development and configuration experience across the platform, with the ability to translate complex business and portfolio management requirements into scalable, maintainable platform solutions. This role requires collaboration with architects, product owners, business stakeholders, and Agile delivery teams to modernize portfolio governance, planning, investment tracking, and enterprise delivery capabilities across federal organizations

ROLES AND RESPONSIBILITIES

  • Design, develop, configure, and enhance ServiceNow solutions to support federal program and portfolio management requirements.
  • Develop and maintain custom applications, workflows, business rules, UI policies, Flow Designer automations, and integrations.
  • Collaborate with ServiceNow Architects and business stakeholders to implement scalable, standards-based SPM solutions.
  • Support strategic reporting, dashboards, KPIs, and executive workspaces for portfolio visibility and decision-making.
  • Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, demos, reviews, and retrospectives.
  • Perform code reviews and ensure adherence to development standards, platform governance, and best practices.
  • Support platform upgrades, patching, and performance optimization activities.
  • Troubleshoot and resolve platform defects, integration issues, and production support requests.
  • Ensure configurations and customizations align with federal security, compliance, and accessibility requirements.
  • Contribute to technical documentation, knowledge transfer, and cross-team collaboration.
  • Lead Implementation
  • Other duties as assigned. 

MINIMUM QUALIFICATIONS 

  • Minimum 5 years of overall IT experience
  • Minimum 3 years of hands-on ServiceNow development experience
  • Strong JavaScript development skills
  • Experience developing and configuring within the ServiceNow platform, including workflows, integrations, forms, and scripting 
  • At least one active ServiceNow certification (CSA preferred; CAD or additional certifications are a plus) 

EDUCATION AND CERTIFICATIONS

  • Bachelors Degree
  • ServiceNow CIS-ITSM

PREFERRED QUALIFICATIONS

  • Familiarity with Agile development environments
  • Strong troubleshooting and communication skills

SECURITY CLEARANCE

  • Must have the ability to gain and keep public trust clearance.
  • Pursuant to government contracts, US Citizenship is required.

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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