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Workday & ServiceNow Employee Service Coordinator

US Tech Solutions

Role overview

Qualifications

  • 2+ years of Workday experience supporting employee lifecycle transactions
  • Experience working within HR operations or HR shared services environments
  • Familiarity with ServiceNow or similar case management systems
  • Bachelor’s degree or equivalent experience

Responsibilities

  • Process and manage employee lifecycle transactions in Workday
  • Monitor and manage HR cases and requests through ServiceNow
  • Ensure data accuracy and integrity when processing HR transactions
  • Support continuous process improvements within HR operations

Key facts

Hard skills

ServiceNow Workday (Software) ServiceNow HR Operations HR Service Delivery Data Quality

Other skills

  • Detail Oriented
  • Communication
  • Client Confidentiality
  • Time Management

About the company

US Tech Solutions logo

US Tech Solutions

Staffing & Recruiting

USTECH SOLUTIONS is the largest privately owned diversity workforce partner with a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world’s largest enterprises to deliver a flexible workforce. We serve Fortune 500 giants and growing businesses alike, reinventing the role of humans in a digital workforce. ‘Reinventing Human’ is about connecting you with top talent and seamlessly integrating new hires into your programs through our next gen AI powered Talent platforms. As the largest private diversity supplier in the US, we champion inclusion and unlock hidden potential. We work with leading MSPs and are a trusted strategic partner to the world’s top brands. At USTECH SOLUTIONS, we're inverting the talent hiring pyramid by offering a range of solutions from curated talent pools, workforce management services, and IT services resourcing to IC compliance. Our legacy and close affinity to the computing industry has equipped us with the expertise and vision to provision AI platform solutions that help organizations to innovate faster. Considering Statement of Work? Meet US Tech Digital (ustechdigital.com). We're helping businesses achieve digital leadership through our tailored SOW solutions, utilizing market-leading technology products and our proprietary in-house developed platform solutions. Explore our full range of services and solutions by visiting our website: ustechsolutions.com

Company details

Company typeLarge
IndustryStaffing & Recruiting
Company size1001 - 5000

Links

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Job description

Duration: 6 months

Job Description:
  • We are seeking a detail-oriented Employee Service Coordinator to support HR operations and employee lifecycle transactions within a shared services environment.
  • In this role, you will manage high-volume HR transactions, maintain data accuracy within HR systems, and ensure timely resolution of employee-related requests.
  • The ideal candidate has strong experience working with Workday and HR service management tools such as ServiceNow, along with a strong understanding of HR operations and employee lifecycle processes.
Responsibilities:
  • Process and manage employee lifecycle transactions in Workday, including:
  • new hires
  • job changes
  • reorganizations
  • compensation updates
  • Monitor and manage HR cases and requests through ServiceNow
  • Ensure data accuracy and integrity when processing HR transactions
  • Complete routine audits and data validations
  • Support offer approvals and background check processes
  • Communicate delays, issues, or compliance concerns to recruiters and hiring managers
  • Collaborate with cross-functional teams including HR, Talent Acquisition, Payroll, and Benefits
  • Maintain strict confidentiality of employee and organizational data
  • Support continuous process improvements within HR operations
  • Assist with additional HR operational projects as needed
Experience:
  • 2+ years of Workday experience supporting employee lifecycle transactions
  • Experience working within HR operations or HR shared services environments
  • Experience managing a high-volume ticket or request queue
  • Familiarity with ServiceNow or similar case management systems
  • Strong attention to detail and data accuracy
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent written and verbal communication skills
  • Ability to maintain confidentiality when handling sensitive employee information
Skills:
  • HR operations or HR shared services
  • Workday experience
  • ServiceNow or similar case management systems
Education:
  • Bachelor’s degree or equivalent experience.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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