Tech Support - First Nations ICT Trainee Programme - Brisbane

Start your career in technology – no experience needed!

In partnership with the Indigenous Defence & Infrastructure Consortium (iDiC), Datacom is offering paid trainee positions for Aboriginal and Torres Strait Islander people of all ages. Whether you’re new to the workforce or ready for a career change, we’ll provide the training and support you need to succeed. We will tailor the level of support to the individual so if you have studied or have some relevent experience we'd love to hear from you to!

About the Role

As a Trainee, you’ll gain hands-on experience, learn from experienced team members, and develop the skills needed to deliver great service to our clients

• Foundational Learning and Support - Trainees learn core IT support skills including service procedures, support tools, and SLA understanding.
• Hardware Setup and Troubleshooting - Hands-on experience with device preparation, deployment, and basic issue troubleshooting.
• Operational Awareness and Safety - Trainees engage in asset management, small projects, and uphold workplace safety standards.
• Progression to Independent Support - Growth towards independently managing incidents, documentation, and contributing to service improvements.

How We’ll Support You

Alongside Datacom’s training, mentoring, and coaching, you’ll also join the JLB-Yaran Indigenous Development Employment Program (IDEP). This program is designed to empower Aboriginal and Torres Strait Islander people through social and economic development, delivered by experienced veterans and Indigenous professionals.

What’s on Offer

• A 3 year full time, fixed term employment contract, with the intent to go permanent
• Full training provided – no prior experience required.
• A supportive environment with mentors and resources.
• Opportunities to grow into a long-term career in tech
• Opportunity to work from home as well as form our state-of-the-art offices
• Enrolment in the IDEP Programme and paid travel to Canberra for the annual IDEP conference

 Who We’re Looking For

• If you're enthusiastic and motivated to learn, you'll stand out in the recruitment process.
• Based in Brisbane

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Requirements

• 18 years +
• Available full-time hours working onsite
• Aboriginal or Torres Strait Islander heritage