Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
Our Service Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You can be proactive, innovative, and look for ways to improve people's lives through technology.
As a Service Delivery Coordinator, you will play a key part in ensuring that all contracted services are delivered to clients in accordance with contracts. You will be the single point of contact for customers regarding the provision of contracted services and align customer requirements and expectations with Datacom's service levels.
This is a dedicated, full‑time role supporting one of our Tier 1 customers, so we’re looking for a strong, experienced individual who can hit the ground running and maintain the highest standard of service delivery. You will support customers end‑to‑end and work alongside our Service Delivery Managers to support Datacom’s wider customer base.
This role is Wellington‑based only and cannot be worked remotely full‑time due to client requirements. However, it follows a hybrid working model. We like to bring people together in person when we can, but we’re also mindful of the benefits of working from home for work/life balance — you and your team can figure out what works best!
At the moment, as a Service Delivery Coordinator you will be focused on:
We are a pretty agile company and are keen to respond to changing customer, technology, and internal stakeholder requirements — meaning our roles can evolve to meet those needs.
We are looking for a seasoned professional with solid IT experience, preferably from within an IT-managed services environment. Given the Tier 1 nature of this customer and the dedicated full‑time commitment required, we need someone who brings both depth of experience and the confidence to manage a high‑profile customer relationship independently.
You'll be passionate about customer experience, highly organised, and have a strong understanding of service delivery and SLA conformance. You’ll also have:
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small‑business feel that is often diluted in larger organisations of our size. It’s our people who give Datacom its unique culture and energy — you can feel it from the moment you meet with us.
We care about our people and provide a range of perks, such as:
You'll have the chance to learn, develop your career, connect, and bring your true self to work. You’ll be recognised and valued for your contributions and operate in a collegial, flat‑structured environment.
We work at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges — meaning you’ll never run out of interesting work or opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone. We take pride in creating a fun, friendly, and supportive environment where our people can thrive.
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