Key Responsibilities:

• Lead the strategy, planning, and execution of RPA, AI, and other technology-driven initiatives.

• Identify and evaluate new product opportunities that enhance business capabilities and customer experience.

• Collaborate with cross-functional teams to define business cases, success metrics, and ROI for proposed solutions.

• Develop and maintain detailed product roadmaps and project plans with clear, measurable outcomes.

• Facilitate the end-to-end product lifecycle, from ideation and requirements gathering to delivery and post-launch support.

• Solve complex, ambiguous problems and proactively identify and mitigate risks.

• Manage stakeholder relationships, ensuring alignment of expectations and timely communication of project status, risks, and issues.

• Coordinate across departments (sales, operations, IT, corporate, etc.) to ensure seamless execution of initiatives.

• Track and manage multiple projects simultaneously in a fast-paced, collaborative environment.

• Ensure timely delivery of projects within scope and budget.

• Support change management and adoption efforts across the organization.

• Maintain compliance with internal policies and complete all required training.

Qualifications:

• Bachelor’s degree or equivalent work experience in the mortgage servicing industry.

• 5–7+ years of experience working cross-functionally with technical and non-technical teams.

• Proven experience defining product requirements and using data to drive decision-making.

• Strong understanding of program and project management best practices.

• Excellent written and verbal communication skills, with the ability to present to both technical and executive audiences.

• Demonstrated ability to manage multiple priorities and deliver results in a dynamic environment.

• Experience creating detailed documentation, including business requirements, user stories, and process flows.

• Strong analytical and problem-solving skills, with the ability to anticipate and manage project risks.

• Proficiency in Microsoft Office, Microsoft Project, Microsoft Planner, and Asana.

• Strong interpersonal skills and ability to work effectively at all levels of the organization.