Dispatch Officer

About the Role

We are seeking a full time, Dispatch Officer to join the Courier operations team based in Woodville, SA. This role is responsible for optimising fleet productivity across pick-ups and deliveries, ensuring permanent and ad hoc runs are allocated efficiently and fairly, while maintaining a strong customer focus.

You will play a key role in coordinating daily dispatch operations, supporting drivers, and ensuring service expectations are consistently met across the metro and greater Adelaide area.

Working hours will be 9:00am–5:00pm; however, some flexibility will be required to provide coverage for leave and support the AM shift from time to time.

Key Responsibilities

• Allocate permanent and ad hoc runs using a computerised dispatch system

• Ensure vehicles and driver capacity are aligned to daily operational needs

• Route deliveries and communicate run orders for key customers

• Accept, book, and allocate jobs with accurate and complete information

• Monitor and communicate delays, issues, and service impacts promptly

• Record and update driver hours, waiting times, and job adjustments daily

• Support invoicing accuracy based on operational data

• Ensure compliance with company and legislative requirements

• Support driver onboarding, including TED unit training and usage compliance

• Contribute to safety and HSE requirements, including reporting and incident management

About You

You are organised, reliable, and comfortable working in a fast-paced transport environment. You have strong attention to detail, can manage competing priorities, and communicate effectively with drivers, customers, and internal teams.

You will bring:

• Experience in dispatch, transport coordination, or logistics operations

• Strong understanding of fleet allocation and route planning

• Strong administrative and data accuracy skills

• Ability to manage time-critical tasks under pressure

• Customer-focused mindset with strong communication skills

• Familiarity with transport compliance and CoR principles (desirable)

What We Offer

• Permanent full-time role in a key operational function

• Opportunity to work in a fast-paced, essential transport environment

• Strong team culture with supportive leadership

• Exposure to end-to-end courier operations and fleet management

• Opportunity to build experience in a large national logistics organisation

If you are keen and ready to take on a fast-paced dispatch role, we encourage you to apply now.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.