Key Facts

Remote From:

Austria , Colorado (USA) , South Dakota (USA)

Full time

English

Hard Skills

Outbound Calls Customer Engagement Customer Success Management Organizational Structure Positive Discipline Customer Marketing

Other Skills

•
Problem Reporting
•
Communication

Roles & Responsibilities

Spotless/fluent English
Strong willingness to work hard with a high volume of outbound calls daily
Confident, positive, and customer-oriented communication style
Highly disciplined and organized

Requirements:

Make outbound follow-up calls (15-minute sessions) to offer free training sessions
Maintain accurate daily reporting: calls made, meetings booked, qualified vs unqualified opportunities
Work closely with the Customer Success team for smooth handoffs and escalations

SD Solutions

Information Technology & Services

About SD Solutions

SD Solutions is a Scaling Partner focused on end-to-end staffing services and consulting, providing tech companies with strategic solutions for global growth needs. The company offers a transparent business model, where the Scaling Partner covers all back-office operations: payroll, legal entity, IT infrastructure, HR management and talent acquisition. It allows businesses to scale staff in the most efficient way - time and cost-wise. There 40+ customers from the USA, Canada, UK and Israel who chose SD Solutions to: -Build integrated branches and R&D centres in Europe and Latin America. -Outsource business processes (Data Unit, Customer Support Studio, QA, DevOp/MLOps, SDR and Marketing Centers) -Hire a contractor abroad (EoR) -Grow fast with a Start-up scaling program SD Solutions offers custom solutions to tech companies pushing forward the industry: fintech, cloud services, health tech, eCommerce, cybersecurity, etc.

Company type: Scaleup

Industry: Information Technology & Services

Founded: 2018

Company size: 201 - 500

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Job description

On behalf of WorkforceTech Client #1, SD Solutions is looking for a talented Call Scheduler to engage with existing paying customers proactively.

In this role, you will make outbound follow-up calls to active customers, build relationships, offer free training sessions, and help them maximize the value of the Connecteam platform. You will act as a helpful guide, ensuring customers feel supported and discover new ways to use the system effectively for their daily operations.

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

Responsibilities:

Make outbound follow-up calls (15-minute sessions) to offer free training sesions.
Maintain accurate daily reporting: calls made, meetings booked, qualified vs unqualified opportunities
Work closely with the Customer Success team for smooth handoffs and escalations
Working hours: 9 AM – 6 PM Central Time (CST) — required

Requirements:

Spotless/fluent English — non-negotiable (excellent spoken English is mandatory)
Strong willingness to work hard with a high volume of outbound calls daily
Confident, positive, and customer-oriented communication style
Ability to explain things clearly to non-technical users
Highly disciplined and organized
All other skills (product knowledge, sales techniques, etc.) can be taught
Working hours: 9 AM – 6 PM Central Time (CST) — required

About the company:

A B2B SaaS platform that gives frontline businesses — restaurants, retail chains, cleaning companies, laundries — a single tool to manage their hourly workforce. Features span time clocks, shift scheduling, PTO policies, payroll exports, digital forms, checklists, and permission-based roles for both desktop and mobile use.

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