Role overview

Qualifications

Spotless/fluent English
Strong willingness to work hard with a high volume of outbound calls daily
Confident, positive, and customer-oriented communication style
Highly disciplined and organized

Responsibilities

Make outbound follow-up calls (15-minute sessions) to offer free training sessions
Maintain accurate daily reporting: calls made, meetings booked, qualified vs unqualified opportunities
Work closely with the Customer Success team for smooth handoffs and escalations

Key facts

Remote from: Austria, Colorado (USA), South Dakota (USA)
Full time
Administrative Assistant
English

Hard skills

Outbound Calls Customer Engagement Customer Success Management Organizational Structure Positive Discipline Customer Marketing

Other skills

Problem Reporting
Communication

About the company

SD Solutions

Staffing & Recruiting

SD Solutions is a Scaling Partner focused on end-to-end staffing services and consulting, providing tech companies with strategic solutions for global growth needs. The company offers a transparent business model, where the Scaling Partner covers all back-office operations: payroll, legal entity, IT infrastructure, HR management and talent acquisition. It allows businesses to scale staff in the most efficient way - time and cost-wise. There 40+ customers from the USA, Canada, UK and Israel who chose SD Solutions to: -Build integrated branches and R&D centres in Europe and Latin America. -Outsource business processes (Data Unit, Customer Support Studio, QA, DevOp/MLOps, SDR and Marketing Centers) -Hire a contractor abroad (EoR) -Grow fast with a Start-up scaling program SD Solutions offers custom solutions to tech companies pushing forward the industry: fintech, cloud services, health tech, eCommerce, cybersecurity, etc.

Company details

Company typeScaleup

IndustryStaffing & Recruiting

Company size201 - 500

Links

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Job description

On behalf of WorkforceTech Client #1, SD Solutions is looking for a talented Call Scheduler to engage with existing paying customers proactively.

In this role, you will make outbound follow-up calls to active customers, build relationships, offer free training sessions, and help them maximize the value of the Connecteam platform. You will act as a helpful guide, ensuring customers feel supported and discover new ways to use the system effectively for their daily operations.

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

Responsibilities:

Make outbound follow-up calls (15-minute sessions) to offer free training sesions.
Maintain accurate daily reporting: calls made, meetings booked, qualified vs unqualified opportunities
Work closely with the Customer Success team for smooth handoffs and escalations
Working hours: 9 AM – 6 PM Central Time (CST) — required

Requirements:

Spotless/fluent English — non-negotiable (excellent spoken English is mandatory)
Strong willingness to work hard with a high volume of outbound calls daily
Confident, positive, and customer-oriented communication style
Ability to explain things clearly to non-technical users
Highly disciplined and organized
All other skills (product knowledge, sales techniques, etc.) can be taught
Working hours: 9 AM – 6 PM Central Time (CST) — required

About the company:

A B2B SaaS platform that gives frontline businesses — restaurants, retail chains, cleaning companies, laundries — a single tool to manage their hourly workforce. Features span time clocks, shift scheduling, PTO policies, payroll exports, digital forms, checklists, and permission-based roles for both desktop and mobile use.

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