Claims Adjuster - Travel

The CMA - Insurance team are seeking to recruit two Claims Adjusters.

As Claims Adjuster you will have responsibility for progressing a caseload or project to an effective and satisfactory conclusion for clients. Ensuring high levels of service delivery, both internally and externally, whilst maintaining management information under the terms of the client service level agreement.

This role offers remote working but may include travel to a local office for clients or team meetings.

• Awareness of relevant client strategies and ensure implementation on cases / projects;
• To research solutions to problems/issues on cases / projects to develop your own technical knowledge;
• To deliver revenue for the team through existing business activity and developing own professional network;
• To be proactive in problem solving on cases through identifying potential issues and solutions, always adding value to the case / project;
• Proactively manage individual claims from first advice to closure, investing the necessary level of expertise required for each claim;
• Follow at all times any applicable client claims reserving philosophy and claims standards, including adherence to contractual service standards;
• To demonstrate the Firm's Winning Behaviours, delivering a commitment to the firms values and CSR agenda.

Essential

• Experience handling Pre- Action Protocol Package Holiday claims.
• The candidate must also have experience of UK casualty claims (including EL/ PL and products liability claims).
• The candidate must also be able to demonstrate a strong technical skill set, including policy coverage interpretation as well as the handling of complex, high value Personal Injury and EL/PL claims, often in excess of £100, 000.
• A proven track record of success both in terms of financial results and client service.
• Business acumen and an understanding of the clients' needs.
• Ability to build effective professional relationships both with external clients and internal colleagues.
• High level of financial and commercial awareness.

Desirable

• Knowledge of the Package Travel and Linked Travel Arrangements Regulations 2018 as well as handling international Public Liability claims.
• Excellent written and verbal communication skills.
• Ability to prioritise effectively and manage multiple tasks.
• Excellent attention to detail to be able to carefully analyse information.

We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.