Bilingual Account Manager - Mid-Market - Workleap (18-month Contract)

Job Description

So, what will your new role look like?

We're looking for an Account Manager who knows how to build real customer relationships and turn them into lasting partnerships. In this role — a 18-month contract with real impact from day one — you'll own a book of accounts and be responsible for renewing and expanding their value — making sure customers are getting everything they need from Workleap so they want to keep growing with us year after year. You'll be their go-to person: part consultant, part commercial partner, someone who can hold a tough conversation and still come out with a signature. This is a role for someone who's energized by the full customer lifecycle — from onboarding signals all the way to renewal close.

Responsibilities:

• Protect and grow a book of accounts by running rigorous renewal conversations that keep GRR on target and create room for NRR expansion;
• Drive the pricing migration across your accounts — having direct commercial conversations with customers about the move to platform pricing, and closing them;
• Accelerate multi-module adoption by positioning the Workleap Agent as a force multiplier for managers, not just another product in the stack;
• Reduce late-stage churn risk by catching warning signals early, escalating with a plan, and running Mid-Term Value Reviews that prove value before the renewal conversation even starts;
• Maintain a clean, accurate HubSpot pipeline that reflects reality — not optimism — so the team makes the right calls at the right time;
• Use AI tools (e.g. Claude) to prep for calls, build account briefs, and iterate quickly on outreach — so your time goes toward high-value conversations, not manual research.

A typical week?   

Your days are a mix of async account research, live customer calls, pipeline hygiene in HubSpot, and coordinating with Product, Support, and FP&A on escalations and deal approvals. In your first 90 days, you're onboarding, learning your book, and joining renewal calls. By months 4–6, you're running your own renewal conversations and working pricing migration cases independently.

What does your future team look like?   

As an Account Manager at Workleap, you'll be joining a team that takes real pride in winning together. This isn't your typical sales team — we put customers first, which drives a different kind of commercial relationship. The team is high-trust, collaborative, and genuinely invested in each other's growth. You'll be working alongside 8 AMs, 2 CSMs, and 2 Onboarding Managers in a team that's actively building its playbooks after doubling in size. There's a lot of collective intelligence to share and structure — and real opportunity to shape how we operate going forward.

What are the next challenges awaiting your team?   

The pricing migration is one of the most strategic plays of the year — moving legacy customers to the new platform model takes real commercial judgment. On top of that, driving multi-module adoption with customers used to a single-product relationship is a genuine product-selling challenge with a lot of upside. And as a recently expanded team, there's real opportunity to shape how we operate going forward.

Qualifications

• Bilingual French-English is a must;
• 2+ years in an AM or CSM role with a renewal quota — you need to have owned a number, not just contributed to one;
• Experience managing an ARR book in the $1M–$5M range (enough complexity to be relevant, right-sized to translate to our segment);
• Proven ability to hold difficult commercial conversations — price increases, pushback, migrations — without losing the relationship or the deal;
• Strong pipeline discipline: CRM hygiene is a professional standard for you, not an admin tax;
• Comfortable using AI tools (e.g. Claude, Copilot, ChatGPT) daily as a work accelerator — not an experiment, a habit;
• Experience in a scale-up or high-growth environment where the playbook is still being written;
• Bonus: experience navigating a pricing or packaging change with existing customers;
• Bonus: player-coach instinct — you share learnings, pull peers up, and build without being asked.

Salary range: $80–90k CAD.
This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate’s region to align with local market conditions.
As this is a sales role, it is also eligible for commission — bringing the total on-target earnings (OTE) to approximately $115–130k CAD.