Support, monitor, test, and troubleshoot LAN/WAN and telecom infrastructure
Monitor network uptime and resolve connectivity issues escalated from Level 1 support
Install, maintain, patch, and secure network and telecom equipment
Perform routine network maintenance and recommend/schedule repairs
Job description
Support network integration initiatives for the LHC team by providing enterprise-level LAN/WAN & telecommunications services. The role focuses on maintaining stable, secure, and reliable network connectivity across integrated environments. This role is for a network engineer in a Windows-based environment.
Project description
Support the LHC agency migration initiative, including re-IP activities from LHC IP ranges to IP addresses across approximately 530 LHC agencies.
Provide operational support, monitoring, troubleshooting, and maintenance for enterprise LAN/WAN infrastructure with a primary focus on Cisco Meraki networking technologies.
Diagnose and resolve network connectivity, performance, and telecommunications issues escalated from first-level support teams.
Install, configure, maintain, patch, and support network and telecommunications equipment while ensuring compliance with security and operational standards.
Monitor network availability, uptime, and overall infrastructure health across distributed enterprise environments.
Collaborate with network engineers, project teams, and business stakeholders to support network implementations, upgrades, and migrations.
Deliver technical guidance and support to end users and IT teams, assisting with troubleshooting and network-related issue resolution.
Document network configurations, procedures, and operational activities in accordance with organizational standards.
AI Utilization Expectations
The contractor will operate as an AI User and is expected to:
Demonstrate proficiency with enterprise-approved AI tools.
Maintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutions.
Leverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activities.
Continuously develop skills and stay current with evolving AI capabilities and best practices.
Responsibilities
Support, monitor, test, and troubleshoot LAN/WAN and telecom infrastructure
Monitor network uptime and resolve connectivity issues escalated from Level 1 support
Install, maintain, patch, and secure network and telecom equipment
Perform routine network maintenance and recommend/schedule repairs
Support and train users and IT staff on network/telecom troubleshooting
Collaborate with engineers and managers on complex network tasks
Skills - Must have
Mandatory Skills (no less than 7 years):
LAN/WAN Networking
Network Troubleshooting
TCP/IP
Network Hardware & Telecom Equipment
Network Monitoring
Experience working in an ITIL environment
Hands-on experience supporting, monitoring, and troubleshooting enterprise LAN/WAN and telecommunications environments. Strong understanding of TCP/IP networking, network hardware, and connectivity issue resolution, including escalation handling and system uptime monitoring.
Demonstrate proficiency with enterprise-approved AI tools.
Maintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutions.
Leverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activities.
Continuously develop skills and stay current with evolving AI capabilities and best practices.
Nice to have
Experience with healthcare or large enterprise network environments, exposure to network security practices, and ability to train or guide users and junior IT staff. Familiarity with network integration projects is a plus.
