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Network Service Engineer

Pozent Corporation

Role overview

Qualifications

  • LAN/WAN Networking
  • Network Troubleshooting
  • TCP/IP
  • Network Hardware Telecom Equipment

Responsibilities

  • Support, monitor, test, and troubleshoot LAN/WAN and telecom infrastructure
  • Monitor network uptime and resolve connectivity issues escalated from Level 1 support
  • Install, maintain, patch, and secure network and telecom equipment
  • Perform routine network maintenance and recommend/schedule repairs

About the company

Pozent Corporation logo

Pozent Corporation

IT Services & IT Consulting

POZENT is a digital technology and workforce solutions company with expertise in Digital Artificial Intelligence & Block Chain technologies. Our Center of Excellence is focused on building solutions and applications of cutting-edge technology in the development of Digital Ecosystems that will propel the efficiency and profit margin of your organization. Our workforce solutions engage the most highly qualified and motivated business, functional and technical professionals to provide your business a custom fit solution that will propel growth and presence. We work for your success!

Company details

IndustryIT Services & IT Consulting
Company size51 - 200

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Job description

Support network integration initiatives for the LHC team by providing enterprise-level LAN/WAN & telecommunications services. The role focuses on maintaining stable, secure, and reliable network connectivity across integrated environments. This role is for a network engineer in a Windows-based environment.

Project description
  • Support the LHC agency migration initiative, including re-IP activities from LHC IP ranges to IP addresses across approximately 530 LHC agencies.
  • Provide operational support, monitoring, troubleshooting, and maintenance for enterprise LAN/WAN infrastructure with a primary focus on Cisco Meraki networking technologies.
  • Diagnose and resolve network connectivity, performance, and telecommunications issues escalated from first-level support teams.
  • Install, configure, maintain, patch, and support network and telecommunications equipment while ensuring compliance with security and operational standards.
  • Monitor network availability, uptime, and overall infrastructure health across distributed enterprise environments.
  • Collaborate with network engineers, project teams, and business stakeholders to support network implementations, upgrades, and migrations.
  • Deliver technical guidance and support to end users and IT teams, assisting with troubleshooting and network-related issue resolution.
  • Document network configurations, procedures, and operational activities in accordance with organizational standards.
  • AI Utilization Expectations

The contractor will operate as an AI User and is expected to: 
  • Demonstrate proficiency with enterprise-approved AI tools. 
  • Maintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutions. 
  • Leverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activities. 
  • Continuously develop skills and stay current with evolving AI capabilities and best practices.

Responsibilities
  • Support, monitor, test, and troubleshoot LAN/WAN and telecom infrastructure
  • Monitor network uptime and resolve connectivity issues escalated from Level 1 support
  • Install, maintain, patch, and secure network and telecom equipment
  • Perform routine network maintenance and recommend/schedule repairs
  • Support and train users and IT staff on network/telecom troubleshooting
  • Collaborate with engineers and managers on complex network tasks
Skills - Must have
  • Mandatory Skills (no less than 7 years):
  • LAN/WAN Networking
  • Network Troubleshooting
  • TCP/IP
  • Network Hardware & Telecom Equipment
  • Network Monitoring
  • Experience working in an ITIL environment
  • Hands-on experience supporting, monitoring, and troubleshooting enterprise LAN/WAN and telecommunications environments. Strong understanding of TCP/IP networking, network hardware, and connectivity issue resolution, including escalation handling and system uptime monitoring.
  • Demonstrate proficiency with enterprise-approved AI tools.
  • Maintain approximately 90% weekly usage of approved platforms such as GitHub Copilot, Microsoft 365 Copilot, and other sanctioned GenAI solutions.
  • Leverage AI to improve productivity in troubleshooting, documentation, analysis, automation, and decision-making activities.
  • Continuously develop skills and stay current with evolving AI capabilities and best practices.

Nice to have
  • Experience with healthcare or large enterprise network environments, exposure to network security practices, and ability to train or guide users and junior IT staff. Familiarity with network integration projects is a plus.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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