NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Oracle Fusion SCM Support Analyst - Remote to join our team in Toronto, Ontario (CA-ON), Canada (CA).
Job Description:
The Oracle Fusion Order Management Consultant provides functional support for Oracle Fusion Cloud Order Management, with cross-functional knowledge of Oracle WMS Cloud and Oracle OTM Cloud to support end-to-end order-to-fulfillment processes, plus basic OIC awareness for integration troubleshooting. This is a 3-month engagement requiring weekend availability for production support and cutover activities, with compensatory time off provided on weekdays.
Day-to-Day Job Duties
- Provide functional support and configuration for Oracle Fusion Cloud Order Management, including order orchestration, pricing, fulfillment, and order-to-cash processes.
- Troubleshoot cross-application order flow issues spanning Order Management, Oracle WMS Cloud, and Oracle OTM Cloud.
- Support inventory, inbound/outbound, and fulfillment processes in Oracle WMS Cloud from an Order Management integration perspective.
- Support transportation planning, shipment execution, and freight/carrier management in Oracle OTM Cloud as they relate to order fulfillment.
- Monitor and perform basic troubleshooting of OIC integrations connecting Order Management, WMS, and OTM.
- Configure order management setups including order types, hold/release rules, pricing strategies, fulfillment lines, and approval rules.
- Develop test scenarios and support regression/UAT testing for order management enhancements and defect fixes; document resolutions and runbooks for knowledge transfer.
Basic Qualifications
- 4 or more years of Oracle Fusion Cloud Order Management functional experience, including configuration, support, and troubleshooting.
- Functional knowledge of Oracle WMS Cloud (inventory, inbound/outbound, and fulfillment processes).
- Functional knowledge of Oracle OTM Cloud (transportation planning, shipment execution, and carrier/freight management).
- Basic working knowledge of Oracle Integration Cloud (OIC) for monitoring and troubleshooting integration flows between SCM applications.
- Strong understanding of order-to-cash and order-to-fulfillment business processes across Order Management, WMS, and OTM.
- Strong analytical, problem-solving, and troubleshooting skills; able to work independently with minimal supervision.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Work Arrangement: Remote engagement; must be willing to work weekend shifts for production support/cutover activities, with compensatory time off provided during the following work week.
- Engagement Duration: 3-month contract engagement, with possible extension based on project needs.
Degree:
- Undergraduate degree in Business, Supply Chain Management, Information Systems, or equivalent combination of education and experience.
Nice to Have
- Oracle Fusion SCM / Order Management certification preferred.
- Hands-on OIC integration development experience (beyond monitoring) is a plus.
- Exposure to Oracle Fusion Inventory, Pricing, or Global Order Promising (GOP) modules.
- Experience in distribution, retail, or manufacturing industries.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
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