Technical Operations Support at JWay Group

We are looking for a detail-oriented and proactive Technical Operations Support/Coordinator to support our client’s operational processes during US daytime hours (Philippines night shift). This role is primarily operational and client-facing, focused on ensuring continuity, accuracy, and smooth handovers between night and day teams.

This position is ideal for early-career professionals who enjoy structured workflows, documentation, quality assurance, and problem-solving in a fast-paced environment.

Core Responsibilities:

• Serve as the primary point of contact for client inquiries during US daytime hours.

• Support day-to-day operational processes and system configurations.

• Perform quality assurance (QA) checks to ensure accuracy and completeness of work.

• Prepare and maintain Standard Operating Procedures (SOPs), documentation, and detailed handover notes to ensure seamless transition with the daytime team.

• Monitor dashboards and operational reports; identify and escalate issues when necessary.

• Collaborate closely with internal teams to troubleshoot and resolve operational challenges.

• Ensure adherence to established workflows, processes, and documentation standards.

• Proactively follow up on tasks and unresolved issues to ensure closure.

Complementary Skills (Nice to Have):

• Basic knowledge of SQL, Excel, dashboards, or reporting tools

• Ability to perform light data analysis to spot trends, inconsistencies, or anomalies

• Familiarity with QA processes and operational reporting

Ideal Candidate Profile:

Experience

• Entry-level: 0–2 years in operations, support, QA, or a related role

Core Skills

• Operational support and workflow management

• SOP and documentation maintenance

• Clear written and verbal English communication

• Client-facing support or internal stakeholder collaboration

• Strong attention to detail and process adherence

• Problem-solving with proactive follow-through

Traits

• Detail-oriented and organized

• Adaptable and comfortable working independently

• Collaborative and responsive

• Proactive mindset with a strong sense of ownership

Work Schedule:

• Must be willing and able to work Philippines night shift hours to support US daytime operations

Important Notes:

This role is NOT a fit for candidates who:

• Are primarily focused on advanced data analytics or senior-level analytical roles

• Are seeking a data-heavy, strategy-driven position

• Lack client-facing or operational support experience

• Are unable or unwilling to work night-shift hours