HubSpot Technical Support Specialist at JWay Group

Position Overview:

The HubSpot Technical Support Specialist is responsible for addressing and resolving day-to-day issues, technical challenges, and system optimizations related to the HubSpot platform. This role ensures seamless functionality of HubSpot tools, integrations, and workflows to support marketing, sales, and customer service operations. The ideal candidate is a proactive problem solver with a strong understanding of the HubSpot ecosystem and a passion for delivering excellent technical support.

Key Responsibilities:

Day-to-Day HubSpot Support

• Serve as the first point of contact for all HubSpot-related issues, questions, and requests.
• Provide front-line technical support for HubSpot users across CRM, Marketing Hub, Sales Hub, and Service Hub.
• Diagnose and resolve system errors, workflow inefficiencies, and integration challenges.
• Escalate complex technical issues to internal IT teams or HubSpot Support when necessary.

System Administration & Monitoring

• Configure and maintain HubSpot settings, user permissions, and workflows.
• Proactively monitor system performance to ensure optimal uptime and reliability.
• Maintain data accuracy, system security, and compliance with company and industry standards.
• Perform data hygiene activities, including duplicate management, validation, and audits.
• Ensure that automations, integrations, and APIs are functioning as expected.

Integration & Data Management

• Support the integration of HubSpot with ERP, CRM, and third-party business applications.
• Monitor data integrity and perform regular audits to ensure consistent and reliable reporting.
• Assist with data migration, import/export tasks, and API-related configurations.

End-User Training & Documentation

• Provide guidance and support to users on HubSpot best practices and functionality.
• Conduct training sessions and create resources (user guides, FAQs, SOPs) to enhance user proficiency.
• Act as a liaison between IT, marketing, sales, and customer service teams to align HubSpot usage with business needs.

Process Optimization & Continuous Improvement

• Analyze workflows and system configurations to identify opportunities for automation and efficiency.
• Stay updated on HubSpot updates, new features, and best practices to recommend strategic improvements.
• Gather feedback from end-users to continuously enhance the HubSpot experience.

Documentation & Reporting

• Maintain detailed logs of technical issues, resolutions, and configuration changes.
• Generate and analyze reports on system performance, data integrity, and user adoption.

Required Skills and Experience:

• Education:
  • Bachelor’s degree in Information Technology, Computer Science, Marketing, Business Administration, or a related field (or equivalent relevant experience).
  • HubSpot Academy Certifications or equivalent CRM certifications are a plus.
• Experience:
  • 2–3 years of experience in a technical support, HubSpot administration, or CRM management role.
  • Proven experience with HubSpot tools, workflows, automation, and data management.
  • Experience integrating HubSpot with third-party applications and APIs.
• Technical Skills:
  • Strong knowledge of HubSpot CRM, workflows, and reporting functionalities.
  • Familiarity with automation tools, data structures, and API integrations.
  • Basic understanding of HTML, CSS, and JavaScript preferred.
  • Ability to troubleshoot and resolve technical issues efficiently.
• Soft Skills:
  • Excellent communication and interpersonal skills to work with both technical and non-technical users.
  • Strong problem-solving abilities and analytical thinking.
  • Ability to prioritize and manage multiple support tickets and optimization projects concurrently.
  • Detail-oriented, dependable, and adaptable to evolving business needs.

Key Competencies:

• Customer-Centric Mindset: Dedicated to delivering prompt and effective support.
• Analytical Thinking: Quickly identifies root causes and implements efficient solutions.
• Collaboration: Works cross-functionally to improve HubSpot operations and adoption.
• Regulatory Awareness: Ensures data privacy, security, and compliance with company policies.
• Innovation: Continuously seeks to improve workflows, automations, and user experience.
• Integrity & Professionalism: Upholds ethical conduct and reliability in all interactions.

Application Process: If you meet the qualifications and are excited to contribute, please submit your resume detailing your experience and expertise.

JWay Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.