Key Facts

Remote From:

Georgia (USA)

Category: Service Delivery Manager

Full time

Senior (5-10 years)

English

Hard Skills

Customer Relationship Management AdWorks Campaign Management Project Collaboration

Other Skills

•
Problem Reporting
•
Communication
•
Multitasking
•
Problem Solving

Requirements:

Manage and cultivate multiple client relationships, serving as the daily point of contact and ensuring client satisfaction throughout the entire campaign lifecycle.
Act as a liaison between clients and the Ad Operations team, facilitating smooth onboarding, launch, and ongoing management of campaigns.
Review and deliver comprehensive reporting to clients, demonstrating a keen eye for details and providing actionable insights.
Proactively anticipate and address client needs and concerns, aiming to resolve issues before they arise.

AI Digital

About AI Digital

AI Digital is an AI-native media consultancy helping agencies and brands navigate today’s fragmented media ecosystem. We combine hands-on expertise with AI transformation—through leadership strategy workshops, practical trainings, custom builds, and ongoing innovation-as-a-service—to drive outcome-focused media performance. We meet clients where they are and help them move fast, whether they’re navigating fragmented platforms, breaking free from walled gardens, or operationalizing AI for real-world results. No bias. No black boxes. Just performance. Why Clients Choose AI Digital - AI-enhanced planning and forecasting in under 30 seconds - Custom KPI engine + proprietary metrics like the Impact Score and Accountability Score - 99.9% premium supply access, no DSP bias - Real-time optimization powered by machine learning and expert oversight - Dedicated consulting to future-proof your AI readiness We don’t just promise AI transformation - we deliver it. We don’t replace expertise, we amplify it.

Founded: 2018

Company size: 501 - 1000

Website LinkedIn See all jobs →

Job description

Manage and cultivate multiple client relationships (many VIP clients/high spend client accounts), serving as the daily point of contact and ensuring client satisfaction throughout the entire campaign lifecycle.
Act as a liaison between clients and the Ad Operations team, facilitating smooth onboarding, launch, and ongoing management of campaigns.
Review and deliver comprehensive reporting to clients, demonstrating a keen eye for details and providing actionable insights.
Proactively anticipate and address client needs and concerns, aiming to resolve issues before they arise.
Effectively multitask and manage multiple complex campaigns, ensuring all deliverables are met on time and within budget.
Collaborate closely with internal teams, leveraging their expertise and resources to drive the success of clients’ campaigns.
Lead client-facing calls with confidence and charisma, effectively communicating strategies, results, and recommendations.
Stay up to date on industry news, trends, and capabilities, ensuring that clients are informed of the latest developments that can enhance their campaigns.
Function as a mentor/team lead for more junior Client Service Managers.