Key Facts

Remote From:

Full time

English

Hard Skills

Windows Support Software As A Service (SaaS) Cyber Security Knowledge Base Technical Training Asset Management Incident Response

Other Skills

•
Proactivity

Requirements:

Provide support for OS (macOS, Windows) and SaaS-related complex issues for a global remote team
Develop and maintain a comprehensive internal Knowledge Base and technical documentation for both IT and end-users
Assist staff with IT-related training to improve technology adoption and technical savvy across the organization
Maintain a 'Single Source of Truth' for all company hardware and software assets, ensuring accurate tracking and security compliance

AI Digital

About AI Digital

AI Digital is an AI-native media consultancy helping agencies and brands navigate today’s fragmented media ecosystem. We combine hands-on expertise with AI transformation—through leadership strategy workshops, practical trainings, custom builds, and ongoing innovation-as-a-service—to drive outcome-focused media performance. We meet clients where they are and help them move fast, whether they’re navigating fragmented platforms, breaking free from walled gardens, or operationalizing AI for real-world results. No bias. No black boxes. Just performance. Why Clients Choose AI Digital - AI-enhanced planning and forecasting in under 30 seconds - Custom KPI engine + proprietary metrics like the Impact Score and Accountability Score - 99.9% premium supply access, no DSP bias - Real-time optimization powered by machine learning and expert oversight - Dedicated consulting to future-proof your AI readiness We don’t just promise AI transformation - we deliver it. We don’t replace expertise, we amplify it.

Founded: 2018

Company size: 501 - 1000

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Job description

At AI Digital, we know that our global team is only as strong as the technology that supports it. That’s why we’re looking for a proactive, tech-savvy and genuinely helpful IT Support Specialist to join our crew!

Time zone: CET
Location: Serbia

Responsibilities:

Provide support for OS (macOS, Windows) and SaaS-related complex issues for a global remote team
Develop and maintain a comprehensive internal Knowledge Base and technical documentation for both IT and end-users
Assist staff with IT-related training to improve technology adoption and technical savvy across the organization
Maintain a "Single Source of Truth" for all company hardware and software assets, ensuring accurate tracking and security compliance
Onboarding and offboarding of assets and SaaS systems
Enforce and maintain cybersecurity policies across all SaaS solutions and remote endpoints
Assist with incident responses and investigations
OS & Software patch management