NCR Atleos
Banking
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About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Sample intro for the business
We are seeking a Customer Engineer (ATM CE) to deliver high-quality technical support and maintenance services for electromechanical equipment, including ATMs and self-checkout systems. This role plays a critical part in ensuring customer satisfaction, equipment reliability, and service excellence through timely on-site support and a strong customer-focused approach.
Position Summary
The Customer Engineer (ATM CE) is responsible for the installation, maintenance, repair, and overhaul of electromechanical systems within an assigned service territory. This field-based role requires strong technical expertise, independent problem-solving, and excellent customer service capabilities.
The position involves responding to service calls, diagnosing and resolving technical issues, performing preventive maintenance, and supporting equipment lifecycle activities to ensure optimal system performance and uptime.
Key Areas of Responsibility
Installs, repairs and maintains hardware of ATM’s and related devices.
Produces and maintains equipment performance/activity reports and installs modifications.
Provides multi-vendor maintenance.
Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.
Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.
Responsible for ownership of customer issues until resolution according to SLA agreements.
Daily process the movement of stock and nature of the callout details on the mobile app.
Communicate status updates with your electronic call notes throughout the day.
Deal with customers and third-party service providers telephonically and in-person.
Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs.
Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.
Technical Application
Applies working knowledge of assigned product line(s)
Applies policies, procedures and basic diagnostic techniques
Develops sales and lead generation skills
Trouble shoots more advanced modules
Conflict resolution and Escalation procedures
Complete NCR specific Certification based on business/district needs and assigned areas
Complete business/district specific training (i.e. T&T training) as prescribed by manager
Basic Qualifications
Bachelor’s degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related field
Solid understanding of electromechanical systems and structured troubleshooting methodologies
Demonstrated problem-solving and analytical skills relevant to field service environments
Strong communication skills with the ability to interact professionally with customers
Ability to work independently, manage time effectively, and travel within an assigned territory
Preferred Qualifications
Previous experience servicing ATMs, self-checkout systems, or similar electromechanical equipment
Field service experience in a customer-facing technical role
Familiarity with preventive maintenance programs and service management tools
Additional technical certifications related to electronics or electromechanical systems
#LI-GA1
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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