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Dynamics 365 Customer Engagement Technical Consultant

Long View Systems

Role overview

Qualifications

  • 5+ years of experience implementing or supporting Microsoft Dynamics 365 Customer Engagement (CE) and/or Power Platform solutions
  • Hands-on experience with one or more Dynamics 365 CE modules such as Sales, Customer Service, Field Service, or Marketing / Customer Insights
  • Post-secondary education in Business, Information Technology, Computer Science, or a related discipline
  • Strong communication, stakeholder management, and problem-solving skills

Responsibilities

  • Partner with clients and internal stakeholders to design and deliver customer-centric Dynamics 365 CE solutions
  • Facilitate requirements gathering workshops, business process reviews, and fit-gap analysis sessions
  • Configure and implement Dynamics 365 CE applications across Sales, Customer Service, Field Service, and related modules
  • Provide post-go-live support, troubleshoot issues, and drive continuous improvement while promoting best-practice, low-customization solutions

About the company

Long View Systems logo

Long View Systems

IT Services & IT Consulting

Long View is one of the most powerful IT solutions and services companies in North America with offices across the continent. With a clear focus on combining business and technology through our Hybrid IT solutions including cloud, IT infrastructure, managed services, and end user support, Long View is able to define and customize what the future of IT looks like for our clients. Innovative, flexible, cost-effective, and business focused…that’s Long View.https://youtu.be/WQbAVk93euI

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

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Job description

Long View. A career that helps you get more out of life.
 
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you comfortable working alongside architects and developers on enterprise integration solutions? Do you take a consultative approach when recommending Dynamics 365 and Power Platform solutions?

We are looking for an innovative and strategic Dynamics 365 Customer Engagement Technical Consultant for our Head Office to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! You will play a key role in helping organizations transform customer-facing business processes through innovative Microsoft Business Applications solutions. Working closely with clients, business stakeholders, solution architects, developers, and project teams, you will design, configure, implement, and support Dynamics 365 Customer Engagement (CE) and Power Platform solutions that deliver measurable business value.


A Day in the Life:

  • Partner with clients and internal stakeholders to design and deliver customer-centric Dynamics 365 CE solutions

  • Facilitate requirements gathering workshops, business process reviews, and fit-gap analysis sessions

  • Configure and implement Dynamics 365 CE applications across Sales, Customer Service, Field Service, and related modules

  • Build and enhance solutions using the Microsoft Power Platform, including Model-Driven Apps, Canvas Apps, Power Automate, and Dataverse

  • Design and support integrations between Dynamics 365, Microsoft 365, Azure services, and third-party systems

  • Contribute to API and integration design using tools like Logic Apps, Azure Functions, and Power Platform connectors

  • Configure business rules, workflows, forms, dashboards, and security models within Dynamics 365 CE

  • Support data migration, deployment activities, and maintain data quality standards

  • Participate in testing cycles (SIT, UAT) and validate solutions meet business requirements

  • Provide post-go-live support, troubleshoot issues, and drive continuous improvement while promoting best-practice, low-customization solutions


What You Bring:

  • 5+ years of experience implementing or supporting Microsoft Dynamics 365 Customer Engagement (CE) and/or Power Platform solutions

  • Hands-on experience with one or more Dynamics 365 CE modules such as Sales, Customer Service, Field Service, or Marketing / Customer Insights

  • Strong understanding of CRM processes and customer engagement best practices

  • Proven ability to gather requirements, facilitate workshops, and translate business needs into effective solution designs

  • Experience configuring and extending solutions using the Power Platform, including Model-Driven Apps, Power Automate, Dataverse, and Power BI

  • Familiarity with Azure and integration technologies such as Logic Apps, Azure Functions, and Power Platform connectors

  • Experience working with APIs, REST services, and integrating Dynamics 365 with external systems

  • Understanding of enterprise data models, security frameworks, and solution architecture principles

  • Exposure to customization technologies such as C#, .NET, JavaScript/TypeScript, and web resources within Dynamics 365

  • Experience supporting application lifecycle management (ALM), deployments, and Agile delivery methodologies

  • Strong communication, stakeholder management, and problem-solving skills with the ability to work collaboratively across technical and business teams

  • Post-secondary education in Business, Information Technology, Computer Science, or a related discipline


What Makes You Extra Awesome:

  • Microsoft Certifications in Dynamics 365 or Power Platform

  • Certifications in Scrum Mastre, Prosci Change Management or PMI-PBA

  • Understanding of Application Lifecycle Management (ALM) and DevOps practices for Dynamics 365 and Power Platform

  • Experience with AI-powered capabilities including Microsoft Copilot and Customer Insights


Why Work at Long View:

  • Great people and culture 

  • RSP Plan

  • Comprehensive benefits package from day one

  • Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities

  • Interesting work – Be part of exciting projects while accessing all the latest technologies

  • Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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