Key Facts

Remote From:

Canada

Category: Customer Engagement Manager

Freelance

Senior (5-10 years)

English

Hard Skills

Microsoft Dynamics 365 Customer Engagement Microsoft Dynamics CRM Microsoft Azure Azure Logic Apps Azure Functions Model-Driven Development Microsoft Power Automate C# (Programming Language) .NET +6 more

Other Skills

•
Communication
•
Problem Solving

Roles & Responsibilities

5+ years of experience implementing or supporting Microsoft Dynamics 365 Customer Engagement (CE) and/or Power Platform solutions
Hands-on experience with one or more Dynamics 365 CE modules such as Sales, Customer Service, Field Service, or Marketing / Customer Insights
Post-secondary education in Business, Information Technology, Computer Science, or a related discipline
Strong communication, stakeholder management, and problem-solving skills

Requirements:

Partner with clients and internal stakeholders to design and deliver customer-centric Dynamics 365 CE solutions
Facilitate requirements gathering workshops, business process reviews, and fit-gap analysis sessions
Configure and implement Dynamics 365 CE applications across Sales, Customer Service, Field Service, and related modules
Provide post-go-live support, troubleshoot issues, and drive continuous improvement while promoting best-practice, low-customization solutions

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!

Are you comfortable working alongside architects and developers on enterprise integration solutions? Do you take a consultative approach when recommending Dynamics 365 and Power Platform solutions?

We are looking for an innovative and strategic Dynamics 365 Customer Engagement Technical Consultant for our Head Office to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! You will play a key role in helping organizations transform customer-facing business processes through innovative Microsoft Business Applications solutions. Working closely with clients, business stakeholders, solution architects, developers, and project teams, you will design, configure, implement, and support Dynamics 365 Customer Engagement (CE) and Power Platform solutions that deliver measurable business value.

A Day in the Life:

Partner with clients and internal stakeholders to design and deliver customer-centric Dynamics 365 CE solutions
Facilitate requirements gathering workshops, business process reviews, and fit-gap analysis sessions
Configure and implement Dynamics 365 CE applications across Sales, Customer Service, Field Service, and related modules
Build and enhance solutions using the Microsoft Power Platform, including Model-Driven Apps, Canvas Apps, Power Automate, and Dataverse
Design and support integrations between Dynamics 365, Microsoft 365, Azure services, and third-party systems
Contribute to API and integration design using tools like Logic Apps, Azure Functions, and Power Platform connectors
Configure business rules, workflows, forms, dashboards, and security models within Dynamics 365 CE
Support data migration, deployment activities, and maintain data quality standards
Participate in testing cycles (SIT, UAT) and validate solutions meet business requirements
Provide post-go-live support, troubleshoot issues, and drive continuous improvement while promoting best-practice, low-customization solutions

What You Bring:

5+ years of experience implementing or supporting Microsoft Dynamics 365 Customer Engagement (CE) and/or Power Platform solutions
Hands-on experience with one or more Dynamics 365 CE modules such as Sales, Customer Service, Field Service, or Marketing / Customer Insights
Strong understanding of CRM processes and customer engagement best practices
Proven ability to gather requirements, facilitate workshops, and translate business needs into effective solution designs
Experience configuring and extending solutions using the Power Platform, including Model-Driven Apps, Power Automate, Dataverse, and Power BI
Familiarity with Azure and integration technologies such as Logic Apps, Azure Functions, and Power Platform connectors
Experience working with APIs, REST services, and integrating Dynamics 365 with external systems
Understanding of enterprise data models, security frameworks, and solution architecture principles
Exposure to customization technologies such as C#, .NET, JavaScript/TypeScript, and web resources within Dynamics 365
Experience supporting application lifecycle management (ALM), deployments, and Agile delivery methodologies
Strong communication, stakeholder management, and problem-solving skills with the ability to work collaboratively across technical and business teams
Post-secondary education in Business, Information Technology, Computer Science, or a related discipline

What Makes You Extra Awesome:

Microsoft Certifications in Dynamics 365 or Power Platform
Certifications in Scrum Mastre, Prosci Change Management or PMI-PBA
Understanding of Application Lifecycle Management (ALM) and DevOps practices for Dynamics 365 and Power Platform
Experience with AI-powered capabilities including Microsoft Copilot and Customer Insights

Why Work at Long View:

Great people and culture
RSP Plan
Comprehensive benefits package from day one
Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
Interesting work – Be part of exciting projects while accessing all the latest technologies
Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know

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