Position Summary
The Organizational Support Manager serves as a trusted advisor and strategic business partner to the leadership team, playing a critical role in facilitating communication, managing strategic initiatives, and ensuring the smooth execution of the leadership team's vision across the organization. This role requires expertise in delivering metrics and reporting, organizational skills, attention to detail, with the ability to lead cross-functional teams, communicate effectively with stakeholders, and drive projects to successful outcomes.
In this role, you will serve as a key liaison on the team, fostering collaboration, providing actionable insights to inform business decisions and driving results. Your ability to think strategically, communicate effectively, and manage multiple priorities will make you an invaluable asset to our team.
Key Responsibilities
- Strategic Planning: Collaborate with the Director and senior leaders to develop and implement strategic plans, goals, and objectives that align with the organization's mission and vision.
- Operational Efficiency: Identify opportunities to streamline processes, eliminate inefficiencies, and improve overall operational effectiveness.
- Communication: Serve as a primary point of contact for internal and external stakeholders, ensuring clear and effective communication of organizational priorities, goals, and progress.
- Metrics & Reporting: Develop & maintain centralized dashboards and reports to track key performance indicators (KPIs) leveraging data analysis and visualization skills to inform decision-making and drive business outcomes.
- Project Management: Oversee the planning, execution, and delivery of strategic projects and initiatives, ensuring timely completion, quality outcomes, and alignment with organizational objectives.
- Workforce Optimization: Support the growth and development of team members, providing coaching, mentoring, and guidance to help them achieve their full potential.
- Risk Management: Identify, assess, and mitigate risks that could impact the organization's ability to achieve its goals and objectives.
Required Skills & Qualifications
- Technical & Professional Skills
- Expert knowledge of project management methodologies (Agile, Waterfall, or hybrid).
- Proficiency with project management software (e.g., MS Project, Smartsheet, Jira).
- Strong analytical and problem-solving skills for complex project challenges.
- Excellent written and verbal communication skills.
- Proven experience in creating visual representations of data, concepts, or ideas
- Leadership & Interpersonal Skills
- Proven ability to lead cross-functional teams in a dynamic, fast-paced environment.
- Outstanding facilitation, negotiation, and conflict resolution abilities.
- Demonstrated success in managing competing priorities, deadlines, and budgets.
- Industry Experience
- 8+ years of experience in a leadership role, preferably in a technology or operations environment.
- Experience managing enterprise-level projects with multiple stakeholders and large budgets (e.g., $1M+).
- Familiarity with regulatory requirements and compliance standards relevant to the specific industry (e.g., GDPR for IT, FDA for Healthcare).
Education & Certifications
- Bachelor’s Degree in Business Administration, Management, Computer Science, Engineering, or a related field is required.
- Master’s Degree in Business Administration (MBA) or a similar discipline is highly desirable.
- Project Management Professional (PMP) or Certified Scrum Master (CSM) certification (or relevant certification) is strongly preferred.
Additional Requirements
- Ability to travel (up to 10–25%) to client sites or other company locations as needed.
- Flexibility to work extended hours or weekends when project timelines require.
- Strong commitment to fostering an inclusive, supportive, and collaborative work environment.
Salary Range
$92,880.00 - $154,800.00 USD (Salary)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
