Client Performance Manager | Dedicated Client | Workers Compensation, General Liability, & Litigation Experience

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands? 

• Apply your knowledge and experience to provide stewardship to our clients. 
• Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. 
• Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights. 
• Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career. 
• Enjoy flexibility and autonomy in your daily work, your location, and your career path. 
• Access diverse and comprehensive benefits to take care of your mental, physical, financial, and professional needs. 

ARE YOU AN IDEAL CANDIDATE? To be responsible for the quality aspects (for workers compensation and general liability) of a specific client including client service instructions and training; litigation management initiatives, to resolve client issues by working with the company Quality and 0perations staff.

PRIMARY PURPOSE OF THE ROLE: We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.

OFFICE LOCATION

Remote

Must be available during client hours (8a - 5p ET)

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

• Ensures adherence to client service instructions for WC and GL accounts.
• Oversee the Litigation Management program for Workers Compensation
• Tracks and trends performance guarantee and gain share agreements at the client level.
• Ensures client's claims reports are properly and timely prepared and distributed.
• Provide program training, communication and maintenance of internal training documents.
• Analyze and communicate client specific operational audits; monitors client audit compliance.
• Works with company Quality and Operations staff to resolve client issues including results of client Compass audits.
• Manages client specific internal control report issues.
• Compliance oversight: Ensures timely payment of TTD, medical and vendor bills; ensures appropriate vendor utilization.

QUALIFICATIONS

• Eight (8) years of related experience or equivalent combination of education and experience required to include five (5) years of claims management and two (2) years of auditing experience. One (1) year of continuous service with the company is preferred.
• Experience with Workers Compensation and General Liability
• Litigation Management

TAKING CARE OF YOU

• Flexible work schedule. 
• Referral incentive program. 
• Career development and promotional growth opportunities. 
• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.

WORK ENVIRONMENT REQUIREMENTS INCLUDE  

• When applicable and appropriate, consideration will be given to reasonable accommodations. 
• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines 
• Physical: Computer keyboarding
• Auditory/Visual: Hearing, vision and talking 

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (80K - 85K). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. 

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.