Field Service Engineer - Medical Equipment

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

12 month fixed term contract for field service engineer

Install, service, repair and maintain products, distributed by Baxter/Hillrom .
Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units).
Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
Responsible for maintaining and documenting the assigned calibration equipment
Provide technical support for in-bound calls from customer & patients, detail the job on the system and undertake the relevant actions.
Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.
Be the technical expert and support for customers, account managers and engineers. This involves being the primary contact for any critical issues related to the designated product group
Provide technical feedback into contracts & tender submissions
Review critical metrics regularly and adapt the working practices to ensure service level is maximised

What You'll Bring:
Degree or equivalent experience, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.
Strong attention to detail
Strong verbal and written communication skills
Good organisation and prioritisation skills
Good proficiency in Microsoft Office (including Outlook, Excel)
Good technical problem solving skills
In-depth level of practical experience in the relevant technical/engineering field with measured critical metrics
Demonstrable experience in meeting business critical timeframes and deadlines
Successful experience in managing and engaging with customers
Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.

Job Requirements
Participating in 24 hr on-call (where required)
Lone-working
Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis - Full UK/Ireland driving licence

What are some of the benefits of working at Baxter?
Competitive total compensation package
Professional development opportunities
High importance is placed on work-life balance

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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