Customer Support Agent

Our client a global online gaming platform provider is building a remote customer support team and is looking for confident, tech-savvy Customer Support Agents based in South Africa.

This is an excellent opportunity for someone who communicates clearly, solves problems quickly, and enjoys helping customers in a professional digital environment. You will be the first point of contact for customers, assisting them across chat, email, and/or voice while ensuring every interaction is handled efficiently, accurately, and with care.

Please note that this role services clients in United States time zones, which will require afternoon / night shifts.

About the Role

As a Customer Support Agent, you will support customers with their queries, troubleshoot issues, provide guidance, and escalate more complex matters when needed. The role requires someone who can remain calm under pressure, work independently from home, and deliver a consistently high standard of service.

You will be part of a growing remote team and will play an important role in creating a smooth, responsive, and professional customer experience.

Key Responsibilities

• Respond to customer queries across chat, email, and/or voice in a timely, professional, and customer-focused manner.
• Troubleshoot and resolve customer issues efficiently, escalating complex cases to the relevant team when required.
• Always maintain a high standard of written and verbal communication.
• Meet and exceed key performance targets, including response time, resolution rate, and customer satisfaction.
• Stay up to date with company products, services, platforms, and support processes.
• Work collaboratively with team members and share feedback that helps improve the overall customer experience.
• Maintain accurate records of customer interactions and follow internal procedures.

Requirements

• Fluent and proficient English communication skills, both written and verbal.
• A clear, neutral English accent and the ability to communicate confidently with international customers in English.
• Work as a Full-Time independent contractor on a fully remote, work-from-home basis.
• Availability to work 10 hours per day, 6 days per week, aligned to United States time zones.
• Strong problem-solving skills and a customer-first approach.
• Genuine tech-savviness and the ability to quickly learn new systems, tools, and platforms.
• Own reliable Laptop
• Own reliable high-speed internet connection
• A quiet working environment
• Backup power or a load-shedding contingency plan
• Self-discipline, reliability, and the ability to work with minimal supervision.

Experience

• Previous experience in customer support in the iGaming or Tech industry or a genuine interest in gaming
• Experience supporting international customers, particularly in the US, UK, or EU markets.
• Familiarity with digital platforms, online products, or fast-moving customer support environments.

Working Hours

This is a full-time remote contractor role requiring availability for:

• 10 hours per day (US Hours)
• Shifts aligned to United States business hours

Candidates must be comfortable working hours that may fall during the evening or night in South Africa.

What's on Offer

• A fully remote opportunity available to candidates based anywhere in South Africa.
• The chance to join a growing UAE-based company building an international support operation.
• Exposure to a dynamic and fast-paced online gaming environment.
• Ongoing learning and development within a growing remote team.
• The opportunity to work with international customers and develop strong global support experience.
• Opportunity for

Apply Now

If you are a dependable, customer-focused, and tech-savvy professional who can deliver excellent support while working remotely and independently, we would like to hear from you.

Apply now and take the next step in your customer support career.