Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

ServiceNow ServiceNow System Configuration Systems Integration Business Law User Interface (UI) Public Policies Soap Note Change Management Process Improvement +1 more

Other Skills

•
Communication

Roles & Responsibilities

3-5 years of hands-on experience as a ServiceNow Developer/Administrator
Direct experience in implementing or being an active part of a core ServiceNow Implementation team
Strong technical knowledge and implementation experience with ITSM and CSM
Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)

Requirements:

Develop, configure, test, and deploy solutions for backlog items using platform workflow and Flow Designer capabilities
Create and enhance complex Service Catalog items and improve user experience and self-service adoption
Maintain the Knowledge Base structure for optimal categorization, governance, and usability
Perform full lifecycle implementation tasks, including configuration, system integration, testing, and solution design

ARK Solutions, Inc.

Human Resources, Staffing & Recruiting

About ARK Solutions, Inc.

WE'RE A COMPANY THAT CARES FOR OTHERS BEYOND STAFFING OUR CULTURE SHAPES EVERYTHING WE DO. Our people, clients, and consultants matter to us more than anything. We are driven by a culture of purpose, shared values, and growth. OUR CLIENTS ARE OUR DRIVING FORCE Whether it’s finding the right candidate for a job or seamlessly managing a project end to end, our conviction and commitment to our clients runs deep. No matter what it takes, we’re devoted towards the success of your business. OUR PEOPLE ARE OUR FAMILY Our team members are our family. We’re here for you and we won’t stop until you’re exactly where you want to be. We believe in your potential and we are devoted to helping you achieve your ambition. IT’S ALL ABOUT YOU Your business is our business. We believe in making our relationship and understanding strong, and we know just how to do that. Our mantra is: analyze, identify, recruit, execute. Our mission is to create relationships, not transactions. Our promise is that we'll be there, as questions or issues arise, every step of the way. With experience in staffing and implementing projects, we thrive on sharing our experience and knowledge to help you make a success of your business. Our track record proves that clear communication and expert collaboration will boost your bottom line. ARK was formed in 2003 with the goal of becoming the supplier of choice for clients, employer of choice for our employees and contingent workforce. We provide high-volume staffing, SOW and payrolling services to structured contingent workforce programs and projects across USA. With our deep industry knowledge, business process expertise, comprehensive resources and a proven track record, ARK Solutions, Inc. can mobilize the right talent across various skills. ARK Solutions, Inc. is a certified Minority Women Owned Firm by NMSDC, State of VA, PA, NY and MD.

Company type: SME

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 201 - 500

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Job description

Sr. ServiceNow Developer - Athens, GA (Remote)

Contract Duration: 12 months

Job Summary:

Seeking for a highly skilled Senior ServiceNow Developer to support our current ServiceNow implementation and provide guidance for re-implementation efforts. This role requires a proactive individual who can quickly adapt to our development needs, enhance self-service capabilities, and optimize the ServiceNow platform. The ideal candidate will have a strong technical background in core ServiceNow modules, a proven track record in full lifecycle platform implementations, and excellent communication skills to collaborate effectively with both technical teams and business stakeholders.

Key Responsibilities:

Development & Backlog Execution: Develop, configure, test, and deploy solutions for backlog items using platform workflow and Flow Designer capabilities.
Service Portal & Catalog Management: Create and enhance complex Service Catalog items and improve user experience and self-service adoption.
Knowledge Management: Maintain the Knowledge Base structure for optimal categorization, governance, and usability.
Implementation & Integration: Perform full lifecycle implementation tasks, including configuration, system integration, testing, and solution design.
Reporting & Dashboards: Create and maintain ServiceNow reports and dashboards for actionable insights.
Documentation: Author clear technical and process documentation using the ServiceNow Knowledge Base module.

Required Skills & Qualifications:

3-5 years of hands-on experience as a ServiceNow Developer/Administrator.
Direct experience in implementing or being an active part of a core ServiceNow Implementation team.
Strong technical knowledge and implementation experience with ITSM and CSM.
Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP).
Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.

Preferred Qualifications (Plus):

Experience in Higher Education or Government entities.
ServiceNow-Related Certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CISM) in ITSM or CSM.