ARK Solutions, Inc.
Human Resources, Staffing & Recruiting
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Location: Washington, DC (Remote) | Duration: 12 months
Role Summary:
The Genesys Cloud CX Engineer is responsible for configuring, implementing, and deploying Genesys Cloud contact center solutions. The focus is on building core contact center capabilities, including call flows, IVR, routing, queues, permissions, reporting, and basic telephony integration. The engineer collaborates with delivery teams and clients to support implementation activities, testing, and production readiness in a FedRAMP environment.
Key Responsibilities:
Preferred Qualifications:
Education:
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