Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Purpose of the role
The purpose of the Alliances OEM team is to ensure that Keyloop is positioned as a strategic partner, that truly helps OEMs make measurable advancements across OEM certification programmes, aftersales digitalisation, and API-first connectivity.
The role of the Brand Director is to manage the overall relationship with the OEM, ensuring strategic alignment whilst taking overall responsibility of the global account direction. Through this relationship, Keyloop wishes to extend the breadth and depth of solutions & services provided to both the OEM and their International franchise networks.
We’re looking for someone who is passionate about how tech can help OEMs genuinely address some of the key challenges that they are faced with and someone who has the commercial and relationship skills to back this up.
Role Responsibilities
Be accountable for the allocated OEM(s) in all matters pertaining to Keyloop’s relationship with this OEM.
Account Management
- Be the guardian of Keyloop’s ‘sustainable strategic partnerships’ with the OEM.
- Shape and deliver the communication of Keyloop strategies to the OEM.
- Engage with OEM Senior Management who are able to take more strategic decisions across multiple functional areas.
- In partnership with the OEM identify and develop new mutually beneficial strategic growth initiatives.
- Where appropriate, deliver any (dedicated or virtual) consultancy, research, and development resources (either within or outside of the
direct control of this role) that are required to facilitate projects.
- Oversee compliance of Keyloop DMS certification and mandate requirements, working with market teams to drive adoption and resolve escalations.
Communication and collaboration
- Provide consistent and clear communications lines across all interested parties within Keyloop to/from the OEM.
- Work closely with Functional Management to ensure alignment of strategy and operation.
- Effectively collaborate and communicate with the with Go to Market organisations working on the services within their markets.
- Collaborate closely with the Programme and Partner Management team to ensure successful (on time and quality) delivery of projects and partner initiatives.
- Be the conduit for relaying the OEMs strategies and their impact on Keyloop back through the organisation.
- Support the Markets in strategic National Sales Company and Dealer sales situations.
- Communicate (and escalate where necessary) the status of OEM issues to the relevant markets.
Escalation Management
- Be an integral part of the OEM’s steering committee and as part of this act as an escalation point of any service / delivery issues and conflicts.
- Communicate (and escalate where necessary) the status of OEM issues to the relevant markets.
Commercial Management
- Negotiate on behalf of Keyloop any contracts / certifications / endorsements (this list is not exclusive) with the OEM.
- Identify key partners that Keyloop can collaborate with in order to increase the breadth and depth of the service delivery and therefore the relationships.
- Manage the budget, forecasting, Purchase Order cycle – on time and to quality – every time.
- Maintain an accurate pipeline, deliver against forecast, and report commercial performance to senior leadership on a regular cadence.
- Ensure Say = Do.
Skills / Knowledge & Experience
Attributes that successful candidates will need to demonstrate are
- Self-starter
- Retail automotive industry background and also be able to demonstrate extensive experience of client management
- Strong Software as a Service delivery background, ideally in the Automotive industry
- Multi-market / multi-geography experience, ideally across European markets such as DACH, UK, Nordics, or Benelux
Commercial awareness
- Strong commercial awareness and skills
- Contract negotiation skills
- Issue Management
- IT literacy
- Significant business experience to be able to represent Keyloop at pivotal moments in that relationship is also essential.
- A broad business background that allows the candidate to maintain credibility over a wide range of matters is very important.
- An ability to maintain a technical delivery conversation with key customers.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."
