Lifeline Healthcare Representative

Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 50 years.

This position of Lifeline Healthcare Representative will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have benefitted from Lifeline. Today, our range of medical alert services provide patients with access to help at home or on the go.  Only Lifeline offers AutoAlert, the most widely adopted automatic fall detection technology on the market today and an excellent choice for those with a history, risk, or fear of falling.  Our commitment to service delivery and the people behind the Lifeline name make us stand apart.  Lifeline is also the only medical alarm service integrated with the Canadian healthcare system. Through partnerships with hospitals, healthcare agencies, and senior living residences. Lifeline is available to communities across the country. 

At Lifeline Canada, our aim is to support our growing senior population, and their goals to age in place. The Lifeline service plays an important role in the transition from hospital to home to support independent at-risk seniors, as well as patients with chronic conditions.  For more than 50 years, we have helped families support their loved ones so they can live more confidently at home knowing help is available at the push of a waterproof button, 24 hours a day.  Our highly trained and caring Response Associates make this possible – whether it’s emergency services, a family member, or neighbour. With its Canadian head office in Toronto, Lifeline is the country’s leading medical alert service. 

Our Corporate headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA, learn more at www.lifeline.ca and www.connectamerica.com.

JOB DESCRIPTION:

As the Lifeline Healthcare Representative, you will have a pivotal role in growing Lifeline Canada business in your assigned territory. Your goal will be to influence the Healthcare Professional’s (HCPs) behavior so that they are more pro-actively referring their patients/clients to the Lifeline service. This will be achieved by preparing and implementing our core strategies to engage HCPs who have the highest potential to influence and refer new Lifeline subscribers. Territories to be covered: The territory will comprise the following area: Quebec city, Lac St-Jean, Quebec Centre, Côte Nord, Bas St-Laurent and Gaspésie

OUR CUSTOMERS:

• Healthcare Professionals: Social Worker, Occupational Therapist, Discharge Planner, Physiotherapist, Nurse, Doctor, and Home Care Worker. These professionals can be found in hospitals, homecare centers (public and private), and community healthcare facilities.
• Community contacts: Manager, nurse, and recreational therapist in seniors’ residences. Organizations such as the Alzheimer Society,  Parkinson Canada, Muscular Dystrophy, VAC, and associations supporting seniors.

KEY RESPONSIBILITIES:

• Achieve Lifeline Canada Referral objectives for the designated territory. This will be accomplished by planning and making sales visits and group presentations to healthcare professionals with the ability to influence and refer new Lifeline subscribers
• Brochure drops to medical offices, healthcare institutions, community organizations, and directly to potential subscribers via group presentations
• Effective Contact database Management, including entering all activities in CRM daily and maintaining an accurate and actionable contact database
• Work in collaboration with Regional Development Managers (RDM), Marketing, Direct Sales, Home Service Representatives (HSR), and other departments as necessary to optimize referrals
• Participate in monthly business review with the reporting manager
• Mindful management of expenses 

JOB SPECIFICATIONS

Education:

• College diploma or bachelor’s degree or equivalent work experience

General Skills and Knowledge:

• 1-2 years of field sales experience
• Knowledge of the Healthcare industry is an asset
• Strong communication skills 
• Excellent interpersonal skills, able to establish and maintain business relationships
• Bilingual (French and English)  
• Excellent planning, organizational, and implementation skills
• Displays professionalism and business acumen
• A self-starter who works independently and in a team environment 
• Strong computer literacy and proficiency with Microsoft Office Suite

Additional Requirement:

• Driver’s license, access to a car and home office including internet
• Travel as necessary depending upon the territory, including probable overnight stays.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment process, please inform Human Resources (HRSupport@medicalalert.com) of any accommodation(s) that you may require to any materials or processes used to ensure your equal participation.