Key Facts

Remote From:

South Africa

Category: Service Delivery Manager

Full time

Senior (5-10 years)

English

Hard Skills

Customer Relationship Management Google Ads Banner Ads Search Engine Optimization Digital Marketing Project Management Computational Tools Landing Page Optimization Copywriting Content Analysis

Other Skills

•
Team Leadership
•
Analytical Skills
•
Organizational Skills
•
Problem Solving
•
Communication
•
Team Management

Roles & Responsibilities

8+ years of experience in digital marketing, primarily in an agency environment
Experience managing a portfolio of 20+ retainer clients or $1M+ in annual agency revenue
Strong knowledge of Google Ads and Meta Ads, including campaign analysis and optimization
Proficiency with CRM systems and collaboration tools such as Slack

Requirements:

Serve as the primary point of contact for client performance and operational matters
Lead client onboarding and conduct regular client meetings and performance reviews
Monitor workload distribution and ensure projects are completed on time
Own client reporting processes, including dashboards and monthly reports

ReWorks Solutions

About ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

Overview
We are seeking an experienced Director of Client Services to oversee client success, team performance, and operational execution across a portfolio of digital marketing clients. This senior leadership role is responsible for driving client retention, ensuring high-quality service delivery, managing cross-functional teams, and supporting the strategic growth of client accounts.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for client performance, strategy, timelines, and operational matters.
Lead client onboarding, including kickoff calls and implementation coordination.
Conduct regular client meetings, performance reviews, and Quarterly Business Reviews (QBRs).
Manage client retention efforts and proactively address concerns or performance issues.

Team Leadership & Operations

Lead and support a team of channel managers, SEO specialists, designers, developers, and support staff.
Conduct regular team meetings, account reviews, and performance check-ins.
Monitor workload distribution and support capacity planning across departments.
Ensure projects are completed on time and to a high standard.

Account Performance & Strategy

Oversee the performance of Google Ads, Meta Ads, SEO, web, and creative campaigns.
Analyze account performance, identify optimization opportunities, and guide implementation.
Develop account health monitoring processes and identify churn risks.
Drive portfolio-wide performance improvements through strategic insights and benchmarking.

Reporting & Analytics

Own client reporting processes, including dashboards, monthly reports, and quarterly reviews.
Ensure accurate conversion tracking, attribution, and analytics implementation across client accounts.
Monitor key performance indicators and communicate insights to clients and internal stakeholders.

Quality Assurance & Process Improvement

Review client deliverables before release to ensure quality and consistency.
Maintain and improve SOPs, workflows, and operational documentation.
Develop repeatable processes and best practices across the organization.
Conduct post-mortem reviews on lost accounts and implement process improvements.

Crisis Management & Client Retention

Act as the first point of escalation for client concerns, account issues, and operational challenges.
Manage account recovery efforts and implement retention strategies for at-risk clients.
Coordinate cross-functional teams to resolve issues efficiently and effectively.

Requirements

Requirements

8+ years of experience in digital marketing, with the majority of experience gained in an agency environment.
Experience managing a portfolio of 20+ retainer clients or $1M+ in annual agency revenue.
Strong knowledge of Google Ads and Meta Ads, including campaign analysis and optimization.
Working knowledge of SEO and digital marketing best practices.
Proven experience leading and developing teams, including managing direct reports.
Excellent client-facing communication and relationship management skills.
Experience with project management platforms such as ClickUp or similar tools.
Proficiency with CRM systems and collaboration tools such as Slack.
Strong analytical, organizational, and problem-solving abilities.
Experience using AI tools such as ChatGPT or Claude to improve operational efficiency.
Ability to manage multiple priorities in a fast-paced agency environment.

Preferred Qualifications

Experience within healthcare, therapy, behavioral health, or ABA-related industries.
Familiarity with HIPAA-compliant marketing environments.
Experience with landing page builders such as Unbounce, Elementor, Webflow, or GoHighLevel.
Copywriting and content review experience.
Experience contributing to agency growth, operational scaling, or strategic planning initiatives.

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.