Key Facts

Remote From:

Full time

English

Hard Skills

JScript Platform Design And Development Incident Management Change Management Asset Management Azure Active Directory Microsoft 365 Amazon Web Services Microsoft Azure Intelligent Automation

Other Skills

•
Troubleshooting (Problem Solving)
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Problem Reporting
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Analytical Thinking
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Problem Solving

Roles & Responsibilities

5plus years of hands-on Freshservice administration and development experience
Strong experience with Freshservice workflows, automation, orchestration, and platform customization
Proficiency with JavaScript, REST APIs, JSON, and webhooks
Strong understanding of ITIL service management processes and best practices

Requirements:

Configure and support Freshservice modules including Incident, Request, Problem, Change, and Asset Management
Design and implement workflows, automations, orchestration rules, and business processes
Develop and maintain integrations with enterprise systems using REST APIs, webhooks, and custom scripting
Customize service catalogs, portals, forms, dashboards, and reporting capabilities

ConsultNet

Hrtech: Human Resources + Technology

About ConsultNet

Since 1996, ConsultNet has empowered technology performance by providing startups, mid-size companies and large enterprises across North America with superior tech talent and solutions needed to innovate, compete and go farther. Dedicated to high-touch talent delivery and high-integrity partnerships, we enable technology initiatives and innovations through IT staffing services, project-based solutions and TechBridge, a TN visa solution for highly qualified talent from Mexico and Canada. With business in 45 states, ConsultNet has expertise in banking, financial services, communications and healthcare, and many other verticals. We provide IT talent in analysis, architecture and design; app development, infrastructure, systems development and support, technical and data center support; and more. Our impressive experience, deep relationships, extensive network and growing database make us a valuable resource for clients and consultants alike. In the last two years, we placed 1500 consultants and served 300 clients with contract, contract-to-hire and direct hire talent, and project-based teams. For our consultants, we provide unparalleled support, training, benefits and other perks that enrich job opportunities. Driven by our core values of teamwork, integrity and professionalism, ConsultNet prizes people and relationships and we have the industry recognition to prove it. We thrive in an empowering culture dedicated to exceeding expectations. That means routinely going farther to understand client needs, to develop custom solutions, to ensure the best fit and to drive exceptional success. Ultimately, resulting in remarkable retention, a stellar client satisfaction rate and multiple awards. Proud to be a strategic business partner for our clients and consultants, we are committed to advancing technology and generating business results. With a rich history and an ongoing commitment to innovation, we embrace ambition, pursue progress and enjoy momentum. We go farther.

Company type: SME

Industry: Hrtech: Human Resources + Technology

Founded: 2018

Company size: 201 - 500

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Job description

Title: Freshworks Developer
Location : Remote
Target Start Date : ASAP
Type: Contract
Pay Rate : $65.00-$80.00/hr

Summary
Our client, a global leader in the design and manufacture of consumer and safety products, is seeking an experienced Freshservice Developer to design, configure, and optimize IT Service Management (ITSM) solutions within the Freshservice platform. This role will focus on workflow automation, system integrations, service catalog enhancements, and platform customization to improve operational efficiency and user experience.

Key Responsibilities

Configure and support Freshservice modules including Incident, Request, Problem, Change, and Asset Management.
Design and implement workflows, automations, orchestration rules, and business processes.
Develop and maintain integrations with enterprise systems using REST APIs, webhooks, and custom scripting.
Customize service catalogs, portals, forms, dashboards, and reporting capabilities.
Configure SLA policies, business rules, and operational metrics.
Integrate Freshservice with cloud, identity management, monitoring, and security platforms.
Support platform upgrades, data migrations, troubleshooting, and continuous improvement initiatives.
Collaborate with IT and business stakeholders to deliver scalable ITSM solutions.

Required Qualifications

5+ years of hands-on Freshservice administration and development experience.
Strong experience with Freshservice workflows, automation, orchestration, and platform customization.
Proficiency with JavaScript, REST APIs, JSON, and webhooks.
Experience integrating Freshservice with Azure AD, Microsoft 365, cloud platforms, and enterprise applications.
Strong understanding of ITIL service management processes and best practices.
Experience building dashboards, reports, and performance metrics.
Excellent troubleshooting, analytical, and problem-solving skills.

Preferred Qualifications

Freshservice or Freshworks certifications.
Experience with Freshworks Neo Platform and custom application development.
Knowledge of Azure and/or AWS cloud environments.
Experience supporting large enterprise IT environments.
Familiarity with identity management, security, and IT automation solutions.

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at www.consultnet.com .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.