Clinical Forms Manager

COMPANY: HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark's proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.

LOCATION: REMOTE 

POSITION: Clinical Forms Manager

HealthMark Group is a leader in health information management and technology, focusing on serving clinics and hospitals' health information management needs throughout the nation. HealthMark Group's innovative technology and superior customer service enable clients to streamline the release of information, document imaging, and form completion process. Integrating experience, technology, and service, we help hospitals, health systems, and clinics concentrate on what they do best, patient care. 

HealthMark Group is growing and is looking for bright, energetic, and motivated candidates to join our team. We are currently seeking qualified candidates for the open Clinical Forms Manager position. This open position is responsible for providing the release of protected health information to healthcare facilities. The Clinical Forms Manager oversees the processes of Disability/FMLA forms, including completing Short Term, Long Term, and Family and Medical Leave Paperwork for patients seeking short-term leave from work, data entry, requestor or customer support and quality control. The ideal candidate will be motivated, detail-oriented, and a problem solver with excellent written and oral communication skills. 

We are expanding rapidly and have created unique roles that need qualified candidates. 

REQUISITE EXPERIENCE AND QUALIFICATIONS: 

Supervisory duties 

• Supervisory duties 
  • Lead, coach and develop a team of Clinical Forms Completion Specialists and QC Specialists to meet productivity, TAT and quality goals
  • Maintain a 72 hour TAT across 80% of all forms on managed teams
  • Maintain a 2.5 form per hour KPI inclusive of all team hours (inclusive of leads, managers and support staff)
  • Monitor lead and team metrics and KPIs, addressing performance gaps in real time
  • Contribute to a culture of accountability, teamwork, collaboration and continuous improvement across the department
  • Manage resources to ensure coverage for any teams that are shorthanded or those that need assistance to complete work
  • Manage lead queues and processor queues to monitor turnaround times
  • Support high-volume output while ensuring accuracy standards are met by leads and teams
  • Organize and drive time management strategies across teams
  • Partner with Director to identify process improvement opportunities
  • Reports weekly to department Director
  • Maintains schedule of leads/team meetings
  • Manages client relationships by communicating with clients when needed
  • Reports personnel issues to Director
  • Develops and enforces PIPs for leads/team members when needed
  • Provide ongoing feedback, conduct performance reviews and manage individual development plans
  • Resolves employee issues with assistance and guidance from HR
  • Work with IT to ensure all team members have access to client EMRs/computer systems

 Skills & Qualifications 

• 2+ years of experience in healthcare operations, forms completion, or audit leadership role, preferred
• Proven experience managing a remote or hybrid team is a plus
• EMR experience, preferred 
• Strong organizational skills and communication skills  (written and verbal)
• Exceptional attention to detail and accuracy
• Customer-oriented and maintains a professional disposition 
• Proficiency in Microsoft Office and other relevant software platforms
• Ability to handle sensitive information with discretion
• Driven to complete tasks in a timely manner while multi-tasking 

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs 

Job Type: Full-time 

Pay: commensurate with experience