Reporting to the Sr. Manager, Content Operations, the Front-End Developer & Designer focuses on front-end development, content design, and customer-facing content customization and support. This role is responsible for building and customizing web-based training content and phishing simulations, including branded experiences and HTML emails.
The Front-End Developer will also partner with the Content Team to create new educational materials such as HTML-based training modules, videos, and infographics, while supporting both customers and internal teams with content-related requests
Essential Duties/Responsibilities
- Design and develop education landing pages, micro-sites, and interactive HTML content
- Build and customize HTML emails and training materials for phishing simulations and customer education
- Ensure HTML emails render consistently across major email clients (e.g., Outlook, Gmail), accounting for known limitations and quirks
- Collaborate with internal teams and customers to deliver customized web pages and email content
- Apply customer-specific branding to training materials and course content
- Monitor and respond to customer support tickets via Zendesk and manage internal requests through JIRA
- Create and maintain documentation for customizing customer deliverables
- Test web content across browsers and email clients to ensure quality and consistency
- Contribute to the creation of videos, infographics, and other visual content
- Research and experiment with new tools (including AI tools) to improve content creation workflows
- Support a fast-paced, customer-focused content delivery environment
Required Skills & Experience
- Intermediate experience with front-end development (HTML, CSS, JavaScript)
- Solid design skills, with experience using tools such as Adobe Creative Suite
- Understanding of responsive web design principles
- Experience implementing web accessibility standards, including WCAG 2.2, to ensure inclusive and compliant digital content
- Strong communication, organization, and time management skills
- Ability to manage multiple priorities and deliver high-quality work on deadlines
- Basic understanding of phishing and its impact in enterprise environments
Strong experience building and troubleshooting HTML emails, including working within the constraints and inconsistencies of email clients (especially Outlook), such as:
- Table-based layouts and inline CSS
- Cross-client compatibility (especially Outlook)
- Responsive email techniques and testing
Preferred but Not Required
- Experience working on customer-facing deliverables or in a support environment
- Familiarity with UX principles (e.g., usability, accessibility, information architecture, A/B testing, analytics)
- Experience with generative AI tools (e.g., Midjourney, Runway, Leonardo, Artlist)
Education and/or Experience:
- Bachelor’s degree in a related field preferred (e.g., Web Development, Graphic Design, Digital Media, or similar), or equivalent practical experience
- 3+ years of hands-on experience developing web content using HTML, CSS, and JavaScript
- Proven experience building and troubleshooting HTML emails, including working with cross-client compatibility and email-specific constraints
- Experience creating digital content such as landing pages, emails, infographics, or multimedia assets
- Disclaimer-
Cofense is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [protected class] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances. We adhere to these commitments in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline.
