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USI - Cruise Service Manager

Role overview

Qualifications

  • Bachelor’s in engineering or High school diploma with 10+ years of experience leading field service teams in hospitality, hotels, or cruise environments
  • Strong technical knowledge (mechanical, electrical, dosing systems)
  • Proven ability to manage customer relationships and SLA-driven operations
  • Proficient in MS Office; experience with service systems (e.g., Salesforce) is a plus

Responsibilities

  • Lead day-to-day service operations across assigned vessels, aligned with ship schedules
  • Ensure full compliance with SLAs and high customer satisfaction
  • Oversee equipment installation, maintenance, and troubleshooting
  • Drive performance across key programs: Infection Prevention, Housekeeping, Food Service, Laundry, Water Treatment

Key facts

Other skills

  • Problem Solving
  • Team Leadership
  • Planning
  • Troubleshooting (Problem Solving)
  • Time Management
  • Social Skills

About the company

Diversey logo

Diversey

Diversey’s purpose is to go beyond clean to take care of what’s precious through leading hygiene, infection prevention, and cleaning solutions. We develop and deliver innovative products, services, and technologies that save lives and protect our environment. For over a century, the Diversey brand has become synonymous with product quality, service, and innovation. Our fully-integrated suite of solutions combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis. We are a trusted partner; serving more than 85,000 customers in over 80 countries with a network of almost 9000 employees globally. We are the leading global pure play provider to the cleaning and hygiene industry for the institutional and food and beverage markets. We provide customers peace of mind by helping maintain their brand integrity so they can focus on growing their business. Through end-to-end repeatable services we deliver the highest standards across customer locations to achieve improved operational efficiency and environmental sustainability.

Company details

Company typeXLarge
Company size5001 - 10000

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Job description

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

US Cruise Service Manager

Location: United States (Up to 75% travel)
Reports To: Global Director of Cruise Service Operations (dotted line to US Service Operations Director)

Role Summary

The US Cruise Service Manager leads service delivery across cruise accounts, ensuring the installation, maintenance, and performance of Diversey equipment and hygiene programs onboard vessels.

This role is responsible for SLA compliance, preventive maintenance by ship and deck, and delivering a consistent, high-quality customer experience. The position partners closely with Sales and customers to maintain strong relationships and drive continuous improvement.

Key Responsibilities

  • Lead day-to-day service operations across assigned vessels, aligned with ship schedules
  • Ensure full compliance with SLAs and high customer satisfaction
  • Oversee equipment installation, maintenance, and troubleshooting.
  • Maintain preventive maintenance plans by ship and deck
  • Drive performance across key programs:
    • Infection Prevention
    • Housekeeping
    • Food Service
    • Laundry
    • Water Treatment
  • Partner with Sales to support customer retention and growth
  • Manage service reporting, equipment and spare parts inventory, and case resolution.
  • Lead field teams and third-party providers, ensuring safe and consistent execution of SOPs
  • Drive continuous improvement and operational discipline

Qualifications

  • Bachelor’s in engineering or
  • High school diploma with 10+ years of experience leading field service teams in hospitality, hotels, or cruise environments
  • Strong technical knowledge (mechanical, electrical, dosing systems)
  • Proven ability to manage customer relationships and SLA-driven operations
  • Proficient in MS Office; experience with service systems (e.g., Salesforce) is a plus
  • Ability to travel up to 75%, including ship assignments

Key Skills

  • Technical troubleshooting & problem solving
  • Strong communication and customer focus
  • Planning, organization, and execution
  • Team leadership and accountability

What we offer:

  • Comprehensive benefits package including medical, dental and vision coverage
  • 401(k)
  • Paid time off
  • Learning and development opportunities

We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

 

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com

The expected compensation range for this position is between $93,530.00 and $137,181.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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