Customer Support Representative | A-Players

A-Players BA is hiring a Customer Support Representative to work full-time with one of our US partner companies — a fast-growing business in the influencer marketing and creator economy space. You'll be employed by A-Players BA and embedded with the client's team as a long-term member of their operation.

Depending on the client's needs, you'll focus on either creator communication & retention OR content review & quality assurance — or you'll manage both from day one. Either way, you own something that directly impacts whether the platform grows or stalls. You're the person creators trust, the person who catches issues before they become crises, and the person who ensures content meets brand and platform standards.

What you'll own

• Creator communication. You're the daily point of contact for creators across email, DMs, and Slack. You respond within one business day. You manage compensation reviews, deliverable follow-ups, sparked content opportunities. You're the person creators reach out to when something breaks.

• Content review & quality assurance. You review creator submissions to confirm they meet FTC guidelines, campaign requirements, and platform standards (TikTok, Instagram). You provide constructive feedback. You maintain consistent turnaround (~27 hours per cycle). You ensure every submission is reviewed and approved by end of business day.

• Creator retention & growth. You spot when a creator is at risk (missed deadlines, compensation confusion, low engagement) and you move first. You flag expansion opportunities to leadership. You're the reason creators stay and creators come back.

• Operational coordination. You work across Billing, Fulfillment, Product, Communications. You resolve blockers and keep campaigns moving. You ensure nothing slips between handoffs.

• Process improvement. You identify where the system breaks. Which workflows confuse creators? Which pain points come up repeatedly? You flag them with clear recommendations. You own the operational friction that matters.

Who we're looking for

• You've done client-facing work before: Agency Account Management, SaaS Customer Success, Creator Support, Content Moderation, and QA. What matters is that you can point to clients, campaigns, and problems you solved.

• You have a standard and care about quality. You notice when things slip and you're not okay with "good enough."

• You think like an owner. When something breaks, you don't wait to be told — you fix it or flag it. When a creator goes quiet, you notice. When a process isn't working, you move. You hold multiple accounts, multiple timelines, and multiple stakeholders in your head without dropping things.

• You write and speak in clear English. Short sentences. Concrete examples. Real numbers when you have them.

• You use AI tools as part of how you work — Claude, ChatGPT, Gemini — for drafting, research, reporting, and automation. Not as a novelty. As leverage.

Bonus:

• You've worked in influencer marketing, performance marketing, or the creator economy.

• You've managed creators or worked in content moderation / QA.

• You understand why campaigns fail and what prevents creator churn.

Tools

HubSpot CRM. Google Workspace. Slack. ChatGPT and Claude. Canva.

Hours

Full-time, full overlap with US Eastern Time: 9:00 AM – 5:00 PM EST.

How A-Players BA works

We're an outstaffing company that places strategic Business Associates with fast-growing US companies. You're hired by us, paid by us, and supported by us — but your day-to-day work happens inside the client's team. We invest in training, mentorship, and long-term growth. Our best people stay with their client teams for years.

Before placement, you'll complete a 2-week training program focused on real startup tasks and AI fluency. You'll have weekly feedback from a Team Lead.

Hiring process

1. Screening interview with the A-Players team lead.

2. Test task.

3. A-Players Startup Training.

4. Interview with the client team.

5. Offer.

A-Players Startup Training Program

Before your first client placement, every candidate completes the A-Players Startup Training Program, a focused, practical program designed to help you understand how US startups operate and what strong performance looks like in a founder-led environment.

The program usually runs for 1-2 weeks, depending on your background and the role. You'll work through realistic startup scenarios that test how you structure ambiguity, communicate with founders, improve workflows, and use AI or automation to solve practical business problems.

A key part of the training is learning how to apply AI thoughtfully: spotting where it can reduce manual effort, deciding what should stay human-led, documenting your reasoning, and understanding the risks behind each solution. You'll get access to A-Players' internal knowledge base, practical playbooks, and direct feedback throughout the process.