Role overview

Qualifications

3–5+ years of experience in program management, customer engagement, executive support, or a related field
Exceptionally organized with a demonstrated ability to manage multiple programs and complex calendars
Polished and professional communicator comfortable with executive and C-suite audiences
Proficient with calendar and scheduling tools, CRM or community platforms, and productivity suites

Responsibilities

Own end-to-end planning and execution for MSP and IT Customer Advisory Boards and User Groups
Manage virtual and in-person event logistics for CAB sessions and user group meetups
Serve as a scheduling and coordination resource for executive-level advisory engagements
Capture, organize, and route customer feedback gathered across programs

Key facts

Remote from: Connecticut (USA), Florida (USA), Georgia (USA), Maine (USA), Maryland (USA), Massachusetts (USA), New Jersey (USA), New York (USA), North Carolina (USA), Virginia (USA), United States
Full time
Senior (5-10 years)
Program Manager
Polish

Hard skills

Event Scheduling Customer Engagement Executive Development User Feedback Asana Organizational Structure Empowerment

Other skills

Program Management
Communication
Relationship Building
Detail Oriented
Collaboration

About the company

NinjaOne

NinjaOne is a leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for its world class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past 3 years.

Company details

Company typeScaleup

Company size201 - 500

Links

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Job description

Description

About the Role

As a Customer Advisory & Community Programs Manager at NinjaOne, you will own the programs that bring our most engaged customers — IT professionals, MSP leaders, and executives — together to share feedback, shape our product direction, and build lasting peer connections. You will manage the full lifecycle of our Customer Advisory Boards (CABs) and User Groups, while also providing scheduling and coordination support for CxO advisory and MSP peer group engagements.

This role sits at the intersection of customer experience, executive engagement, and community building. You are equal parts program manager, event coordinator, and relationship steward; someone who can run a tight calendar, craft a polished executive invite, and keep a dozen moving parts on track without breaking a sweat.

Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CT, FL, GA, MA, MD, ME, NC, NJ, NY, or VA

What You'll Be Doing

CAB & User Group Program Management: Own end-to-end planning and execution for MSP and IT Customer Advisory Boards and User Groups, including meeting cadence, agenda development, logistics, participant communications, and post-session follow-up

Event Coordination: Manage virtual and in-person event logistics for CAB sessions and user group meetups, ensuring a seamless, professional experience for every attendee

MSP Peer Group Support: Provide operational and coordination support for MSP peer group programming, helping facilitate meaningful peer-to-peer connections across our partner community

CxO Advisory Scheduling: Serve as a scheduling and coordination resource for executive-level advisory engagements, managing complex calendars and ensuring timely, professional communications with senior stakeholders

Feedback Loop Management: Capture, organize, and route customer feedback gathered across programs to the appropriate internal teams; close the loop with customers by communicating how their input is being actioned

Community Response Management: Monitor and respond to community activity, ensuring customers feel heard, supported, and engaged between formal program touchpoints

Communications & Recaps: Draft and send program communications including invitations, pre-read materials, meeting recaps, and follow-up action items with a tone and polish appropriate for an executive audience

Other duties as needed

About You

3–5+ years of experience in program management, customer engagement, executive support, or a related field; experience in a community, advocacy, or customer marketing function is a strong plus

Exceptionally organized with demonstrated ability to manage multiple programs, complex calendars, and high volumes of communications simultaneously

Polished and professional communicator; you are comfortable corresponding with and presenting to executive and C-suite audiences

Experience as an executive assistant or in an executive-facing coordination role is highly valued

Familiarity with technical customers or audiences (IT, MSP, SaaS) is a meaningful bonus; you don't need to be an engineer, but you should be able to hold your own in the conversation

Proficiency with calendar and scheduling tools, CRM or community platforms, and productivity suites (Microsoft Office, Google Workspace); experience with Asana or similar project management tools is a plus

Proactive and detail-oriented; you catch things before they become problems and follow through without being asked

Warm, collaborative relationship-builder who earns trust quickly with customers and internal stakeholders alike

Comfortable operating with autonomy in a fast-paced, high-growth B2B SaaS environment

About Us 

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love 

We are a collaborative, kind, and curious community. 

We honor your flexibility needs with full-time work that is hybrid remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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