Business Process Lead

Position Overview

Index Analytics LLC is a rapidly growing Baltimore-based business providing health related consulting services to the federal government. At the center of our company culture is a commitment to providing a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff’s experience through career development and educational opportunities.

Index Analytics is seeking a Business Process Lead who will lead data-driven analysis and business process improvement activities across the project. This role is responsible for overseeing the collection, validation, and analysis of data to support decision-making, reporting, and program outcomes. The Business Process Lead will partner with technical and operational stakeholders to align business needs, data structures, and system capabilities, while driving process optimization and continuous improvement across the program.

Responsibilities

• Lead the collection, validation, and analysis of data from multiple sources to support decision-making, reporting, and program outcomes
• Develop and present reports, KPIs, and performance metrics that communicate trends, risks, and actionable insights to both technical and non-technical audiences
• Lead in-depth analysis of business processes and operational workflows to identify inefficiencies, assess risks to outcomes, and drive optimization opportunities
• Break down complex business needs into structured, actionable components to support implementation and tracking
• Recommend process improvements, workflow standardization, and enhanced data collection practices to improve efficiency and data quality
• Elicit, document, and refine complex business and operational requirements, workflows, decision criteria, and reporting needs, translating them into actionable implementation tasks
• Ensure alignment between business processes, data structures, and system capabilities to support accurate, consistent outcomes and reporting
• Develop and maintain documentation, including process maps, procedures, and supporting materials, to ensure consistency, traceability, and audit readiness
• Serve as the lead liaison between technical and operational teams to align systems, data, and business needs, facilitate issue resolution, and validate outputs against defined requirements
• Perform trend and root cause analysis and establish feedback loops to drive continuous improvement, inform training, and support operational adjustments
• Provide data-driven recommendations to support program-level decision-making and operational strategy
• Provide guidance to team members on analytical approaches, documentation practices, and process improvement best practices
• Collaborate with project leadership and stakeholders to ensure deliverables align with program goals and client expectations
• Maintain clear and consistent communication across cross-functional teams, ensuring transparency in data, processes, and outcomes
• Provide regular and open communication within the program.
• Understand, visualize, and manage upstream/downstream dependencies.
• Contribute to overall recommendations for enhancements to business processes, workflows, and case management.
• Demonstrate a sense of urgency to respond to dynamic, evolving, and often times sensitive demands with high quality work products.
• Support delivery and continuous improvement by utilizing feedback and metrics to identify areas of opportunity.
• Summarize and synthesize information and effectively communicate findings in writing and verbally within internal team and to external government partners